Does it surprise you that L’Oreal (and most other beauty brands, both luxury and mass merchandiser) went the expected route and found a high-profile beauty to front for their brand? We weren’t. But just because it’s predictable doesn’t mean it isn’t practicable, and there are two basic ways a celebrity can positively affect a brand.
The first is by creating what might be called “borrowed equity,” when the celebrity causes more attention to the brand than otherwise might be the case, an approach usually used when a brand is seeking high levels of awareness. The second is when the spokesperson association actually increases the brand’s equity—that is, when the values inherent in the spokesperson significantly reinforce brand values. If successful, the brand is then seen to better meet, and can even exceed, expectations consumers dream about for the ideal in the category.
That measure – the brand versus the real, unconstrained-by-the-marketplace Ideal – is the very best measure of brand engagement and loyalty because it takes into account real emotional values, something that imagery and good-looking celebrities can’t bring about on their own.
Ms. Margulies won’t appear in advertising for L'Oreal Paris until 2011, but until then, we turned to our 2010 Loyalty Leaders List to see which cosmetic brands were currently engaging loyal customers. Here’s the top-10 ranking:
1. Mary Kay
3. Estee Lauder
10. Max Factor
Coco Chanel is said to have offered this bon mot: Women have two weapons – cosmetics and tears. Happily, these days beauty brands can arm themselves with something more than outdated clichés: the loyalty driven by real emotional connection.