The Marketer’s Toolkit: what marketers need to know to succeed in 2023 

Ninety-five percent of marketers globally expect to be affected by economic recession, according to a survey for WARC’s Marketer’s Toolkit 2023, an annual report that identifies the most important market trends that marketers should focus on to help drive their business in the year ahead. 

Context 

End-of-pandemic optimism at the start of 2022 faded quickly as the war in Ukraine turned the world on its head. The invasion has had a transformative impact on energy prices, inflation and the cost of living around the world. The IMF is forecasting the weakest growth in twenty years, except for the global financial crisis and the worst phase of the COVID-19 pandemic. 

Five themes for 2023

The following key themes emerged from WARC’s survey of 1,700 marketers worldwide for The Marketer’s Toolkit: Global Trends Report:

1. Marketing in a cost of living crisis: While almost all marketers are concerned about the impact of the economic crisis, more respondents are planning to increase spend than last year, across both brand and performance. However, 36% are planning to cut marketing investment, despite evidence from prior downturns suggesting they should maintain spending levels.
2. Price vs. planet: a false dichotomy: 37% of represented companies expect to continue with their sustainability objectives despite the economic situation, while 35% foresee only “some small compromises.” Brands are also challenging the idea that eco-credentials necessarily result in price increases, with examples of local sourcing and use of the circular economy potentially lowering costs.
3. A reckoning for Big Tech: The majority of advertisers (62%) agree that a range of changing market dynamics are forcing strategic shifts from the tech giants, and respondents concerned about the dominance of the ‘duopoly’ have halved over the past two years. More respondents plan to decrease investment in Facebook than increase it for the first time in six years, which suggests that brands are resetting their relationships with Big Tech.
4. The clash of demand, delivery and disruption: Supply chain disruptions are expected to hit brands in 2023, but not evenly. Sixty percent of marketers anticipate non-trivial supply chain disruptions, but just 26% expect they will be significant or severe. This rises to one in three amongst European respondents. And 52% felt challenger brands would be the hardest hit, as they struggle for profitability. Marketers have an important role to play in managing and minimizing supply chain disruption
5. The era of ‘bubble up’ culture: Media and audience fragmentation was the second biggest concern in our survey, with 34% of respondents picking it. Among North American respondents, it was the highest ranked. Two-thirds of marketers expect to focus more on platforms that allow them to stitch together interest-based communities to create reach in a fragmented media world. Other channels with deeply embedded communities such as gaming and influencers/social media content are also set to attract more investment from advertisers next year.

A sample version of the global report featuring the first chapter, is available to read here.

The full series, available to WARC subscribers, will include the following reports:

• The Future of Digital Commerce (launching December 2022)

• The Future of Media Report (launching January 2023)

• The China Toolkit (launching January 2023)

The reports will be complemented by a series of podcasts. 

Forget the metaverse, focus on gaming

The fact that only a handful of people turned up to the EU’s gala party for its ‘global gateway’ metaverse launch this week suggests that marketers would do better to address immersive worlds existing in the here and now – and that means gaming, according to Wavemaker’s Growth Trends 2023 report.

Why it matters 

Gaming has been doing “metaverse” things for years. Remember Second Life? That first came out in 2003 and still has a daily active user base larger than many of the metaverse platforms being touted as the next big thing. 

The worlds of music and fashion are already present on gaming platforms which are “carving out an ever-growing sphere of influence in the cultural zeitgeist”. Brands need to be thinking about how they show up in an increasingly diverse gaming ecosystem today, not in an as-yet-unrealised virtual world.

Takeaways

• Marketers need to ditch any preconceptions of gamers, who are both older and less male-skewed than commonly assumed. 
• High-end fashion brands are using gaming platforms to launch new collections and are providing exclusive ranges of character skins for players to buy. 
• Musicians and DJs are playing gigs in virtual gaming spaces, from Fortnite to Minecraft, and attracting huge numbers of viewers.
• Brands such as Nike and Hellman’s have built their own spaces and activations within games like Roblox and Island Crossing. 
• Ad formats within games have significantly higher view times and increase ad recall. 

Sourced from Wavemaker, The Times

WARC Awards for Effectiveness North America – shortlist announced

A total of 40 campaigns for north American brands have been shortlisted in the WARC Awards for Effectiveness North America 2022, a search for the region’s smartest strategic marketing ideas

Shining a light on the best marketing campaigns from North America that deliver business impact, the awards are in association with LIONS and are judged by two high-calibre panels using the Creative Effectiveness Ladder and B2B Effectiveness Ladder, providing a consistent approach and global language to benchmark effectiveness.

The Brand Purpose, Instant Impact and Sustained Growth categories are judged by a panel of 12 chaired by Pam Forbus, SVP, Chief Marketing Officer, Pernod Ricard USA.

Cheryl Guerin, EVP, Global Brand Strategy & Innovation, Mastercard, leads a panel of 13 to judge the B2B, Customer Experience and Cultural Impact categories.

Brand Purpose

• Ch’king Pride | Burger King | MullenLowe U.S., Boston
• Underpressure | Michelob Ultra | GUT, Mexico City
• Feeding Imagination | Goldfish Crackers | Zulu Alpha Kilo, Toronto
• Tough Turban | Pfaff Harley-Davidson | Zulu Alpha Kilo, Toronto
• Hershey X NBA – Sweeter Together | Hershey's | UM, Toronto
• Reseeding Our Connection To Nature | Air Wick | Havas, New York

Instant Impact 

• Grown-Up Problems | Kids Help Phone | McCann, Toronto
• The Betweenages | Nesquik | McCann, Toronto
• The Wendy's Phone | Wendy's | McCann, Toronto
• Becoming An Investor | TD Easy Trade | Leo Burnett, Toronto
• Invisible Hate | NAACP Atlanta | 22Squared, Atlanta
• Coinbase Super Bowl Ad | Coinbase | Wavemaker, New York
• Pabst Is The Place | Pabst Blue Ribbon | DNA Seattle, Seattle
• Better With Pepsi | Pepsi | Pepsico, Purchase
• We Come In Piece | Popeyes Louisiana Kitchen | Gut, Miami

Sustained Growth

• Mcdonald’s Famous Orders | Mcdonald's | Wieden+Kennedy
• That’s My M-O | Visit Missouri | Osborn Barr Paramore, Creve Coeur
• Moving From Nuclear Laxatives To Holistic Health | Miralax | Energy BBDO, Chicago
• Get Your TV Together | DirecTV | TBWA\Chiat\Day, Los Angeles
• Finish -Skip The Rinse | Finish | Havas, New York
• Long Term | CDSS | Canadian Down Syndrome Society, Calgary
• Project Understood | CDSS | Canadian Down Syndrome Society, Calgary
• The Mindsets Paper | CDSS | Canadian Down Syndrome Society, Calgary

Business-to-Business

• HubSpot Success Stories | HubSpot | 72andSunny, New York
• NI - Engineer Ambitiously | NI (National Instruments) | Doremus+Co., New York
• For A Changing World | Workday | Ogilvy, Los Angeles
• Adios Cuadernito | QuickBooks | Alma DDB, Miami
• A Song For Every CMO | Spotify | FCB New York

Customer Experience

• Venmoing Value Meals | Burger King | MullenLowe U.S., Boston
• Social Distancing Sweater | Simplisafe | MullenLowe U.S., Boston
• Gear Up | BMO | FCB, Montreal
• CRM | Tobacco Free Florida | Alma DDB, Miami
• Veteruns 100K | Call Of Duty | GUT, Los Angeles

Cultural Impact

• Shamecards | Change The Ref | Mullenlowe U.S., Boston
• The Inevitable News | The Inevitable News | Area 23, New York
• Cut Out The Bullshit | Change The Ref | Mullenlowe U.S., Boston
• Save It See It | Michelob Ultra | GUT, Miami
• Extra's Pandemic Comeback | Extra | Energy BBDO, Chicago
• Reverse Mode: Reversing Injustice & Rediscovering An Icon | Champion | Energy BBDO, ChicagoIceman To Canton | Coors Light | Alma DDB, Miami 

The winners of the Grand Prix, Gold, Silver and Bronze accolades will be announced in January 2023.  More information on the new WARC Awards for Effectiveness, North America Edition is available here. 

The inaugural WARC Awards for Effectiveness, North America are part of a suite of WARC Awards, which also include the global WARC Awards for Effectiveness, and two other regional competitions – the WARC Awards for Asian Strategy and the WARC Awards for MENA Strategy.

WARC Awards for Asian Strategy 2022 – shortlist announced

A total of 30 campaigns for international and local brands from across the region have been shortlisted in the WARC Awards for Asian Strategy 2022, a search for the region’s smartest strategic marketing ideas that have driven business growth. 

The jury panel of 12 leading industry experts, chaired by Dhiren Amin, Chief Marketing Officer, NTUC Income, have shortlisted the following campaigns:

• IKEA Dollar Catalogue · IKEA Taiwan · Ogilvy & Mather, Taipei City
• The Philosophy of Thrift · PX Mart · Ogilvy & Mather, Taipei City
• Builds for Two · Lego · Lego APAC, Singapore
• The Un-Pantene Brand Ambassador · Pantene · Dentsu Creative, South Jakarta
• Honda Wins India’s Regional Markets Using the Power of Mind Space · Honda Cars India · Interactive Avenues, Gurgaon
• Your Plastic Diet · WWF · Grey, Petaling Jaya
• The People’s Gallery · National Gallery Singapore · MullenLowe Singapore, Singapore
• Until We Meet Again · Thai Life Insurance · Ogilvy, Bangkok
• Creating an Army of Bystanders · L'Oréal Paris · McCann, New Delhi
• Me First · NTUC Income · BBH, Singapore
• How The Navy Turned “Crazy” into a Desirable Thing for Gen Z Jobseekers · The Republic of Singapore Navy · MullenLowe Singapore, Singapore
• One Vision, Many Stories: How Lead Shifted the Education Conversation in India · Lead School · TBWA\India, Mumbai
• The Anthem of Financial Freedom · Maya Philippines · Bates CHI & Partners, Makati City
• No Sugar - No Competition · Sprite Zero Sugar · Ogilvy, Shanghai
• Matchmaker · Netflix · Wavemaker, Mumbai
• Money Heist Season 5 · Netflix · Wavemaker, Mumbai
• Safe Ticket Home · Lifebuoy · Mindshare, Ho Chi Minh City
• City Hall of Love: Using Web 3.0 to Make the World We Live In More Inclusive · Closeup · MullenLowe Singapore, Singapore
• Bringing Men into Menstruation · Stayfree · DDB Mudra, Mumbai
• One Bite Closer to Equality · McDonald’s · DDB Mudra, Mumbai
• The Chicken That Connects Generations · Five-Star Chicken · BBDO Bangkok, Bangkok
• Jeepney Jam: SB19 Album Launch · Spotify · TBWA\SMP, Makati City
• Oddly Pleasurable · Dove · BBDO China, Shanghai
• Nothingcoin · Cadbury 5 Star · Mondelēz, Mumbai / Ogilvy, Mumbai
• Have You Ever Been Made to Feel Small? · Rupeek · The Womb, Mumbai
• The Undie Army · Friends Adult Dry Pants · The Womb, Mumbai
• Bas Socho Aur Chal Pado · Uber · FCB India, Delhi
• Chatpat · SOS Children’s Villages India · FCB India, Delhi / Kinnect, Mumbai / FCB Chicago
• SRK - My Ad · Cadbury · Ogilvy, Mumbai
• Unbox Me · Unaids · FCB India, Delhi / FCB Chicago

Launched in 2011, the WARC Awards for Asian Strategy are part of a suite of WARC Awards, which also include the global WARC Awards for Effectiveness, the WARC Awards for Effectiveness North America, and the WARC Awards for MENA Strategy. 

The winners of the Grand Prix, Gold, Silver and Bronze accolades will be announced in January 2023. More information about the WARC Awards for Asian Strategy and the shortlisted entries is available here.

Why TikTok's huge US data investment matters

TikTok’s CEO made a rare appearance in New York this week to explain the platform’s “Project Texas” – a migration of physical data centers to a cloud infrastructure administered by a US company – at a time of significant pressure on the company to better protect user data. 

Why it matters

Owned by ByteDance, headquartered in Beijing, questions about how user data passes through TikTok have whirled for years. US authorities and legislatures have voiced concerns – and even calls for an outright ban – because of the potential for American data to flow to a geopolitical rival.

TikTok’s popularity among users is well documented. Meta’s internal research indicates that TikTok clocks up 10x the watch time of Instagram’s Reels product. But TikTok is under increasing pressure to explain its data processes in order to protect its business.

Talking to corporate America 

TikTok CEO Shou Zi Chew took to the stage at The New York Times DealBook conference, with his comments detailed in The Verge. Though he spent much of the interview talking up the benefits of community, the interesting part concerned questions about possible Chinese government interference.

“We are ahead of the curve on data localization,” explained Chew, as he divulged further details about Project Texas. As part of the project, TikTok will migrate US user data out of Singapore and Virginia and to an Oracle-run cloud infrastructure, where only a team of US residents will have access.

Chew explained that it’s “expensive to build” and challenging to execute. These comments build on the CEO’s June letter to Republican senators, in which he sought to answer questions raised by a Buzzfeed News story reporting that some China-based employees had access to US user data.

“The broad goal for Project Texas is to help build trust with users and key stakeholders by improving our systems and controls, but it is also to make substantive progress toward compliance with a final agreement with the U.S. Government that will fully safeguard user data and U.S. national security interests,” Chew wrote at the time. 

Sourced from The Verge, TikTok, WARC

WARC Awards for MENA Strategy 2022 – shortlist announced

A total of 12 campaigns for a variety of product categories and markets have been shortlisted for the WARC Awards for MENA Strategy 2022, a search for the best strategic marketing thinking that has driven results in the Middle East and North Africa.

Local brands, such as Jibnet Abu Al Walad, Barakat, Saudi Telecom and The National, are included alongside global brands such as adidas, Castrol and Hilton

Havas Middle East, Dubai, leads with five entries shortlisted. Wunderman Thompson, Riyadh, follows with three. TBWA\RAAD, Dubai, has two; and FP7 McCann, Cairo, and VMLY&R, Dubai, each have one shortlisted campaign.

The jury panel of ten leading industry experts chaired by Lianne Braganza, Chief Marketing Officer, Middle East and Africa of Cigna, have shortlisted the following campaigns: 

• Waitographer · Hilton · TBWA\RAAD, Dubai
• Ending Virginity Tests · M.A.L.I. · TBWA\RAAD, Dubai
• Meet Sarha · Saudi Telecom Company · Wunderman Thompson, Riyadh
• The Unexpected Route · Saudi Telecom Company · Wunderman Thompson, Riyadh
• Blast to the Past · Hungerstation · Wunderman Thompson, Riyadh
• Every Story has a Beginning · Palm Hills Developments · FP7 McCann Cairo
• Castrol’s Portraits of Glory · Castrol · VMLY&R, Dubai
• The Ghaf Tree · The National · Havas Middle East, Dubai
• The Original Taste · Jibnet Abu Al Walad · Havas Middle East, Dubai
• Liquid Billboard · adidas · Havas Middle East, Dubai
• Read the Label · Barakat · Havas Middle East, Dubai
• I’m Possible UGC Billboards · adidas · Havas Middle East, Dubai

The winners of the Grand Prix, Gold, Silver and Bronze accolades will be announced in January 2023. 

The WARC Awards for MENA Strategy are part of a suite of WARC Awards, which also include the global WARC Awards for Effectiveness, the WARC Awards for Effectiveness North America and the WARC Awards for Asian Strategy. 

More information about the 6th WARC Awards for MENA Strategy and the shortlisted entries is available here.

To creativity and beyond

Current industry definitions of creativity are too narrow, according to research from the European Association of Communications Agencies (EACA).

CROSSING THE CHASM: How True Creativity Enables Great Leaps in Effectiveness* offers up four new definitions of creativity that have inspired commercially effective campaigns, based on the analysis of Effie Awards Europe winners from 2009 to 2022.

Why it matters

Creativity is a vital ingredient in driving marketing effectiveness but, paradoxically, the definition of creativity has tended to be tightly defined. This research quantifies four new useful definitions of types of creativity that drive effectiveness in different ways. 

Four new definitions of creativity 

1. Persuasive Creativity: rational, informational and persuasion-driven, creating clear value add for brands and strong short-term sales effects.
2. Fame-Building Creativity: a broad reach, emotional, memorable and social approach that drives penetration, efficiently.
3. Experiential Creativity: a digital-first and tech-driven building of brand ecosystems, engaging people at the right time, in the right place, in new ways. With the benefits of driving share of wallet and value sales.
4. Market-Building Creativity: a more profound approach creating new behaviours, activating new audiences, and forming new occasions. The most impactful in the long term with the greatest effect on profit.

*Crossing The Chasm is a white paper by EACA and Effie Awards Europe, produced in collaboration with The Effectiveness Partnership. 

Agencies are more prepared to tell it like it is

Two-thirds (68%) of agencies are comfortable telling their clients – at least most of the time – what needs changing at their end, up from less than half (45%) two years ago, according to new research* from the World Federation of Advertisers (WFA).

Why it matters

Many things in the sometimes prickly relationship between client and agency can be smoothed over but it’s the client who pays the bills (or who usually pays the bills – Keurig Dr Pepper is requiring agencies pitching for its business to agree to extraordinary 360-day payment terms). Ultimately this is about money. 

Less than half of agencies think their compensation should be linked to the results of their performance evaluation – and that’s because there’s often a lack of alignment on KPIs.

Advertisers cite a lack of “measurable or objective” KPIs as their top concern; agencies, meanwhile, indicate the wrong things are often being measured. 

Takeaways

• Broken down by agency type, clients seem to be prioritizing media, full service and creative agencies for the most regular evaluation. In at least three out of four cases, media agencies receive compensation based on the results of evaluations, as KPIs tend to be more objective and measurable.
• Digital (35%) and production (44%) partners indicated they are most likely not to get any opportunity to receive structured feedback.
• Overall, almost one in three agencies surveyed said they still didn’t have any opportunity to evaluate their clients, with a further quarter having to do it in an unstructured way. 
• 13% of agencies agree that “no matter the feedback, client is king and won’t change” – that's a significant drop from 38% in 2020 – indicating rising agency satisfaction and improved client processes. 
  
• 53% of advertiser respondents say they now evaluate the collaboration between agencies.

Key quote

“Advertisers need to work harder to become the client of choice by actively nurturing agency relationships. Doing this means starting ‘at home’ and looking at their own performance before blaming their partners” – Laura Forcetti, Director of Global Marketing Sourcing Services at the WFA.

* The Client-Agency Performance Evaluations 2022 report is based on more than 90 respondents from 82 multinational organisations (49 clients and 33 agencies), with advertiser respondents responsible for more than $69bn in global ad spend. Learn more from a WFA webinar in January. 

Sourced from WFA, AdWeek

People spend more time consuming daily content than pre-Covid

From concerns about inflammatory or polarising content, to a continued shift in the platforms and channels consumers are using, a report* studying advertising and media shows how people's habits are changing in fundamental ways.

As consumer habits evolve in response to macro social and economic trends, and digital content consumption rises, brands have to evolve their ad strategies to meet their audiences where they consume content, finds tech and data firm DoubleVerify. 

There should be a focus on contextually relevant, attention-grabbing ad placements that also safeguard their brand reputations.

Takeaways 

• Cost-of-living concerns are driving ‘stay at home’ content consumption, particularly on CTV and social media, with 55% of people now spending more time consuming content daily than pre-pandemic.
• Attention fuels media efficacy, with two-thirds (66%) of respondents claiming an ad that captures their interest in the first five seconds will make them more likely to pay attention.
• Online shopping surges and is bolstered by a contextual approach – 54% buy more items online now than pre-pandemic; 67% pay attention to an ad if it is relevant to content they are viewing.
• Trust and shared values foster loyalty but consumers are quick to judge – 61% are even less likely to purchase/use a brand again if they see it advertised beside mis- or disinformation.
• Inflation is a key driver: 45% of global respondents note the reason they’re spending more time consuming digital content is because they are staying at home due to the rising cost of living.
• In APAC, this stands at 40%, with the increasing availability of quality content (49%), interest in the latest trends and topics (48%), and work from home tendencies (45%) also top reasons.

Key quote

“On top of the growth in online content consumption globally, a growing number of consumers in APAC are relying on digital content more than before when making purchases.

“Along with a growing emphasis on brand accountability for mis- and disinformation, advertisers also need to relook at their strategies to ensure their ads are reaching the right target audience without risking their brand reputation” – Jordan Khoo, Managing Director, DoubleVerify APAC.

*DoubleVerify’s ‘Four Fundamental Shifts in Advertising and Media’ was conducted among 16,608 adults aged 18+ across 18 countries, with interviews conducted online in June 2022 using email invitations and an online survey.

Adtech: UK publishers seek billions in damages from Google

Google faces a competition lawsuit from a consortium of UK publishers, alleging that the search giant has abused its dominant position in online advertising at their expense to the tune of almost £14 billion, at a time when Google needs support from the industry for the next phase of digital advertising.

Does this matter?

While the headline figure of £13.6 billion is an estimation based on market analysis, the number is large enough to garner the story a lot of attention and, given recent fines for abuses of its dominant position, there’s a good chance that the suit will be viewed sympathetically.

Google itself has called the effort “speculative and opportunistic”, and observers have noted that defining the market itself will be a complicated task – as in other tech-focussed competition suits.

But it hits Google at a complicated time. Not only is it facing scrutiny if not action in several jurisdictions, it is doing so at a time when its Privacy Sandbox, its solution to post-cookie targeting and measurement, is in development. It must satisfy not only regulators but also an increasingly angered publishing industry that it is doing the right thing, which will be challenging.

What you need to know

According to a press release from the legal firms involved, the suit’s contention is that Google’s “market abuse may have reduced advertising revenues by up to 40% for some companies,” based on an economic analysis prepared for the action.

• The claim, which has been filed with the Competition Appeal Tribunal (CAT), seeks up to £13.6 billion in damages.
• 130,000 businesses are being represented in the class action claim, which seeks damages from January 2014 onwards.
• While retrospective fines have constituted a slap on the wrist for the company, the suit suggests that publishers are now owed damages for the market situation.

The logic

“Advertising is sold in a fraction of a second in a process which is designed to match the product being advertised with the profile of an individual visiting a website”, notes Claudio Pollack, former chief of UK communications regulator Ofcom, and the named representative of the companies, in a statement.

“Third party platforms operate on both sides of the marketplace matching supply with demand and — in an ideal world — ensuring the market operates efficiently and effectively. Unfortunately, it is now well established that this market has developed in a way that is primarily serving Google.”

In context

It forms part of a broader movement against Google’s market position, with a parallel suit to be filed in the EU, and follows investigations from the UK’s competition watchdog, and the EU’s competition authority, as well as a fine from the French authorities last June.

A major, and now complete investigation from the UK CMA argued that the market dysfunction in digital advertising was so severe that the nature of the regulatory powers needed to police it should change – a measure that the government has avoided bringing forward.

Meanwhile, in the EU, proactive regulation is part of the DMA/DSA package soon to come into force.

Final word

“While the value of the claim we are bringing is substantial, we believe this matter is about much more than money,” said Professor Damien Geradin, founding partner at Geradin Partners who are bringing the suit.

“For years Google has been denying companies in the UK and Europe and beyond, including the local press and the publishers of community focussed websites, the chance to earn a proper income by way of advertising.”  

Sourced from Geradin Partners, TechCrunch, Stratechery

US consumers suffer subscription overload

Consumers are disappointed with the oversaturated subscription economy and might be willing to pay a premium for services that remove friction from the user experience, according to a study of 2,500 US consumers conducted by mobile internet payment company Bango.

Why it matters

As consumers grow increasingly annoyed about remembering all their passwords, renewing and canceling multiple subscriptions, and accessing login pages across different devices, companies have the power to alleviate frustration by removing friction wherever possible.

Consumers navigate subscription jungle

• The typical user pays for five subscriptions and one in five users pays for at least eight subscriptions.
• 72% of users say there is an excessive amount of available subscriptions, and 45% say it’s difficult to monitor how they signed up for their subscription.
• 39% of respondents resort to online piracy for a more optimal experience and to bypass admin involvement.

Simplicity important 

• 65% of users say they can’t afford all their subscriptions during this time of inflation.
• Most viewers only watch one program from each streaming provider, and 42% report feeling “locked in” to their subscriptions.
• To enhance customer experience, practicing flexibility is key: 63% of those surveyed reported they are comfortable with paying more for subscriptions if they are located in an all-in-one content hub.

Final thought

“Subscription users don’t want less choice, they want less admin” – Anil Malhotra, co-founder, Bango.

Sourced from Bango

Amazon quits food delivery in India

Amazon is quitting online food delivery in India as part of a restructuring of its presence.

What’s happening

Amazon has announced it will close its Amazon Food delivery business at the end of December, less than three years after it entered the market at a time when the pandemic was gathering pace. 

Market leader Zomato, meanwhile, is benefiting from making its app available in a number of regional languages. It continues to spread across the country with users in more than 1,000 cities. 

Mint reported that Zomato is now delivering an additional 150,000 orders a month thanks to regional language versions, with Hindi and Tamil contributing 54% and 11% of these orders respectively.

Orders in Gujarati, Kannada, Bengali, Malayalam, Punjabi, Marathi, Tamil and Telugu are also growing.

Why it matters

Amazon has invested heavily in India in recent years but its financial clout is no guarantee of success – witness recent reports that it is losing up to $10bn a year on Alexa, its voice assistant technology.

The food delivery market is estimated to be worth $20bn within three years. But for all of Amazon's innovation and deep pockets, it is local players Zomato and Swiggy that are leading the way.

Even in its core e-commerce business, Amazon is reported to be lagging behind Flipkart, an India start-up now owned by US retailer Walmart. 

All of which highlights the need for a deep understanding of the Indian market if a brand is to have sustained success there.

Sourced from Mint, TechCrunch

The office: are we ever going back?

Major agencies and brands alike can return to their offices around the world, but the workers that occupy them and the world they inhabit has changed – how to square this circle?

Why it matters

The office is back(ish), but in a new and more complicated incarnation. Mondays and Fridays see drastically reduced attendance, if any, while the ideal of central offices built for collaboration are complicated at a time when a less-frequently used office space would suggest a cost-saving opportunity.

Balancing the company finances, worker productivity and happiness, and the limitations of the space itself will require a rethink of the structures of the office but also of the week and day.

Early movers: R/GA is “never going back”

IPG-owned agency R/GA announced last week that it would shut its large New York and San Francisco offices in light of profound shifts in working patterns where, according to the company, 80% of product teams bring together people from more than one location. In effect, the agency will downsize its New York presence, reopening elsewhere in 2023, while other locations will consider a local hub model.

In a thoughtful LinkedIn post about the news, global creative chief Tiffany Rolfe made an interesting point that for as long as the pandemic meant that people needed to work from home, the question among leadership and employees alike has always been “when are we going back?”

Instead, the better question is “what are we moving towards?” Is it possible to marry the increased flexibility (and often the huge cost savings for individual commuters and working parents) with the focus, buzz, and accidental collaboration of a city-centre office?

Structuring the office

The post-pandemic office is in a tricky spot. The idea of a collaborative space is a noble one, but the nature of work is different: global companies now work across global teams daily. The working week doesn’t divide easily into days of collaboration and days of focus. Often, the experience of the modern office is one of sitting with people but meeting digitally.

Offices require a balance: places to focus – more crucial than ever after two years of relatively self-controlled working environments – and places to meet a colleague, a group of colleagues, or work together in a huddle. Senior staff or staff dealing with sensitive documents or conversations need to guarantee privacy – this is an emerging challenge.

Designers are grappling with this blend of open spaces for large teams to sit together, along with more private individual quiet spaces – for want of the word cubicles – as well as booths for huddles of two to four. This is an ongoing challenge.

Hybrid work is going wrong: it’s about the structure of the week

But the challenge is bigger than geography. Research from Gartner suggests that a new settlement is needed, one that mixes “intentional collaboration and empathy-based management”.  

This is a long way of saying that office time isn’t just for employee surveillance, and instead requires a structured week, one that mixes autonomy with accountability and considers the nature of the specific project or projects at hand: are they at a phase of individual, focussed implementation, or are they collaborative in nature or at an ideation phase. It argues for:

1. Flexible work experience: “offering a reasonable choice as to where people will work, as well as on which days and during which hours, allows each employee to find the work-life balance that suits them best.”
2. Intentional collaboration: “the most effective enterprises plan collaboration deliberately — intentionally devising a mix of synchronous and asynchronous collaboration that works best for the task at hand and the people executing it.”
3. Empathy-based management: “the best outcomes occurred at organizations where leaders are empathetic to employees’ needs. The worst outcomes were at organizations where managers mandate that workers be on-site so they can watch them.”

Structuring the day: embrace asynchronicity

Microsoft has identified a new pattern to the working day – the “triple peak day” – which observes that some interaction with certain working tools is taking place in the late evening, but the Atlantic’s Derek Thompson also posits that there’s a deeper expansion of work.

The working day is getting longer, caused by the blurred boundaries between work and office as well as a 250% increase in meetings versus pre-pandemic, according to another piece of research from Microsoft.

His conclusion is that a deeper shift in thinking has to happen: one in which we stop seeing work as a synchronous activity in which all parts of the organisation are active at the same time to one in which collaborative work can happen asynchronously.

That, and meetings need policing: long meetings in which information is broadcast ought to be emails, whereas meetings in which all participants are expected to give input and make decisions should remain as meetings.

Sourced from Worklife, Gartner, AdWeek, Gartner, Microsoft, The Atlantic

A controversial World Cup as a brand backdrop

Going into the 2022 Qatar World Cup, there were many unknowns – about the alcohol, the heat, human rights abuses and institutional intolerance – and these have made it a complicated picture for brands. 

Broadcasters stay strong

Now firmly into the tournament’s second week, both brands and the channels that broadcast the competition are starting to see the effects of the most controversial World Cup since… the last one.

The Hollywood Reporter notes that coverage of the tournament on Fox Sports and Telemundo (English and Spanish language respectively) suggests that the negative backdrop to the tournament hasn't dampened interest in the US. Viewership of the opening game (a routine 2-0 win for Ecuador over hosts Qatar) was up on 2018:

• Fox Sports up 78%, peaking at 3.5 million.
• Telemundo up 164% with a peak of 1.7 million.

The USA’s opener – a 1-1 against mighty Wales – had 8.3 million viewers, while UK broadcaster ITV racked up 13 million viewers for Wales' first outing in a World Cup since 1958.

Generally, US broadcasters have avoided covering the human rights angle of the story. In the UK, however, joint broadcasters BBC and ITV have covered difficult topics in their news coverage.

Given it is the country’s national sport – and two of its nations are competing – the knotty politics of the tournament don’t appear to have dampened viewers’ enthusiasm.

The brand view

Despite the controversy, brands around the world have considered the World Cup too big to avoid.

Some, such as beer brand BrewDog, attempted an anti-sponsorship campaign, only to be accused of hypocrisy when observers noted that the company was still planning to show World Cup games in its bars.

For giants Nike and Adidas, which together provide the kits and/or boots for most of the teams, a presence is part and parcel of their significant involvement in football.

Aside from the on-field presence, the Athletic explores the similarity of both brands’ digitally inflected campaigns:

• Adidas features its greatest asset in an “impossible rondo”, a kickabout between present-day Lionel Messi and four younger versions of himself, one for each World Cup he has played in.
• Nike, meanwhile, deploys its own greatest living footballer, Cristiano Ronaldo, to play other contenders for the title of GOAT (Greats Of All Time) in “the Footballverse”.

Neither campaign makes mention of the location of the World Cup, relying instead on timing and reference. But what’s really interesting is what they say about the proximity of football and gaming, not necessarily as a channel, but as a well of culture and many people’s experience of the modern game.

 Sourced from THR, The Athletic, Big Hospitality, Bloomberg, WARC