Walmart sees diverse shopper response to inflation

Walmart, the retailer, is seeing diverse reactions from US shoppers due to rising inflation, as some trade down on grocery items while others snap up big-ticket items like gaming consoles.

Why it matters

Consumers are not a monolith, and a spike in the cost of living will impact people in varied ways. Marketers should aim to understand how their particular target audience is behaving instead of relying on assumptions.

Walmart reports consumer “strength”

• John Furner, president/CEO of Walmart US, discussed how consumers are responding to inflation in a quarterly earnings call.
• “We do serve a wide range of customers and certainly have seen strength in the consumer,” he said.
• And Walmart is performing well across income groups: “We've seen strong growth with higher-income consumers, middle income, and lower-income [shoppers],” Furner added.

Consumer behaviours are inconsistent

• Walmart’s insights are sufficiently granular that it knows many shoppers are switching from, say, full gallons to half-gallons of milk.
• The company observed consumer switching when in categories like dairy, deli, bacon and lunch meat, with private-label goods often benefitting.
• “[In] categories like Deli, lunch meat, bacon, dairy, where we see customers trading from brands to private brands,” Furner said.
• At the same time, higher-priced items like games consoles are enjoying growth. Warmer weather is also boosting demand for items like grills and patio furniture.
• “We see both of those things happening at the same time. But, as we reported strong topline results, we see a wide range of consumer behaviour,” said Furner.

Price rollbacks are popular

• The company has introduced 10,000 rollbacks, with a focus on seasonal and general merchandise categories.
• As well as the inflationary environment, these price cuts reflect improved availability of inventory, the company noted.
• “The store is excited about the rollbacks and the customers are responding,” Furner said.

The big idea

“Where we see the switching from brands to private brands, we'll continue to watch that for a group of customers, but we've got to all work harder to keep prices low for the American consumer.” – John Furner, president/CEO, Walmart US.

Sourced from Motley Fool

Advertising aims to normalise cycling

Cycling, already having had a moment during the pandemic, has been given further impetus by a new Ford initiative and a UK campaign that aims to normalise the activity across age, sex and community.

Context 

When COVID lockdowns first struck, cycle stores remained open and rapidly sold out of stock as people invested in two wheels, partly to avoid the perceived dangers of public transport, partly to have an out-of-home exercise option. But as life has returned to normal, so too have ingrained transport habits.

Park the Car

The President of auto maker Ford Europe raised eyebrows recently when he announced his Park the Car initiative to encourage walking and cycling. Half of European car journeys are less than 5 km, he pointed out, and, especially in cities, can often be made by bike or on foot instead: that’s good for the environment (less emissions, fewer jams) and good for people’s health. 

If we can, you can

Ford’s effort happily coincides with a UK campaign that wants to get everyone on their bikes. As a session at Advertising Week Europe heard, a big deterrent to cycling is that many people in the UK simply feel it isn’t for them – the MAMIL image persists – and isn’t all that safe. 

A new ad from the Bike Is Best movement challenges those cultural perceptions, and, by showing a wide range of people in everyday cycling situations demonstrates that women, black people, older people, younger people – everyone – can cycle safely.

While the cycling industry doesn’t have a big advertising budget, it does see it as having an important role in helping inspire behavioural change. 

Key quote

“Enlightenment is coming – and it’s coming from organisations that have massive budgets, have done research and can see what's coming down the track” – Will Butler Adams, CEO, Brompton Bicycles.

US bill seeks break ups of Google, Meta

New legislation heading to Congress with bi-partisan support would, in its strongest form, break up some of the biggest ad companies, but even a watered-down bill would have global implications for the advertising industry, not least a requirement for greater transparency – here’s what you need to know.

What it means

As the body with ultimate jurisdiction over California-based Google, if the US Congress enacts the law, known as The Competition and Transparency in Digital Advertising Act, the change to the digital advertising landscape would be massive. It wouldn’t just hit Google but would also force Meta and perhaps even Amazon to divest some of their ad products.

While a breakup of major ad exchanges (and supply and demand side platforms if they are all owned by one company) is the headline, many more firms would be affected by the Act’s efforts to combat lack of transparency in the market by forcing the disclosure of performance and transaction data to clients.

For Google, this is difficult news. It’s not the only instance of political heat heading for the company – whose presence across the ad process is, as one Google employee put it, as “if Goldman or Citibank owned the NYSE” – as it faces allegations that it exploits its inherent advantage both in the US and in Europe.

For a detailed snapshot of platform dominance, the UK’s Competition and Markets Authority (CMA) undertook an in-depth study into the online ad market, which WARC covered here.

Deeper context

Predictable resistance from online ad lobby groups throws up one of the most interesting aspects of this kind of legislation: the fundamental reinterpretation of what competition rules are supposed to do when users (not customers) pay nothing for the services we understand as the internet.

This is the trouble. Google and Meta make a huge amount of money offering ad services to small businesses that wouldn’t have advertised in the first place, and therefore open up a huge amount of opportunity.

Meanwhile, the programmatic ad market is already hopelessly opaque and complicated – few are satisfied that the ecosystem is the best it can be. And yet few clients want to see more fragmentation and more complexity.

What the law proposes

The core of the legislation is to prohibit large ad companies ($20 billion or more in ad transactions) owning more than one part of the ecosystem, according to the press release announcing the legislation on the website of lead sponsor Sen. Mike Lee (R., UT). But it also takes aim at a deeper opacity in the market.

This would mean different rules for different sized firms.

Companies dealing with $20 billion of ad transactions:

• Ad exchanges can’t own supply- or demand-side platforms.
• Supply-side platforms can’t also own demand-side platforms, and vice versa.
• Buyers and sellers of digital advertising cannot own a demand-side or supply-side platform.

Companies dealing with $5 billion of ad transactions:

• Must act in the best interests of their customers.
• Must provide transparency to their customers so that those customers can verify they are acting in their best interest.
• If they operate on both sides of the market, companies must erect firewalls to prevent conflicts of interest.
• Must provide fair access to all customers with respect to performance and information related to transactions, exchange processes, and functionality.

Enforcement would come from the Department of Justice, states’ attorneys general, and includes a provision for clients to sue directly for violations at both the $5 billion and $20 billion levels.

In response

“Breaking those tools would hurt publishers and advertisers, lower ad quality, and create new privacy risks. And at a time of heightened inflation, it would handicap small businesses looking for easy and effective ways to grow online”, a Google spokesperson argued to the Wall Street Journal.

“The real issue is low-quality data brokers who threaten Americans’ privacy and flood them with spammy ads”.

The IAB has also come out against the proposed legislation, arguing that “the market would lose the scale and precision the internet offers, ad costs would rise, and growth opportunities for brands and publishers would disappear. 

“Small businesses and content creators across the country wouldn’t exist without integrated technologies helping them to attract and retain customers.”

Sourced from Sen. Mike Lee, Wall Street Journal, WARC