Terms & Conditions

Website terms


We ask that all users (“users”) of www.warc.com and any other website operated by WARC that links to these terms (the “Website”) adhere to these Website terms of use (“Website Terms”).

Please check these Website Terms periodically for changes. By accessing the site at www.warc.com, you indicate your acknowledgement and acceptance of these Website Terms, including any changes to them.

These Website Terms are in addition to any separate agreement between us relating to a subscription or trial (your “Contract”). In the event of any conflict between these Website Terms and your Contract, your Contract will take precedence.

  1. Introduction

    This site is owned and operated by WARC.

    Users generally fall into one of three categories: visitors (“visitors”); users that have signed up for a free trial (“triallists”): and users that have a subscription to a WARC service (“subscribers”).

    Any limits applying to a subscriber’s access and use of the Website will be set out in the terms of their Contract. Subscribers and triallists will be able to access certain areas of the website not available to visitors. Triallists acknowledge that access to any such content is provided solely to enable the triallist to decide whether or not take out a paid-for subscription to WARC’s products.

  2. Our Privacy Policy

    Please see here for details of our privacy policy.

  3. Restrictions On Use Of Materials

    Subscribers must comply with our copyright policy, which can be found here.

    The following general restrictions will apply to visitors and triallists:

    1. All material on the Website and messages by email (such as WARC News or WARC Alerts) belong to WARC. You may retrieve and display content from the site on a computer screen, print individual pages on paper (but not photocopy them) and store such pages in electronic form on disk (but not on a server or any other storage device connected to a network) for your personal, non-commercial use. You may only display and view video material on the Website; you may not retrieve, display or store such material away from it.
    2. Except as expressly set out in 3.1, you may not reproduce, republish, post, transmit, upload, modify or in any way commercially exploit any of the Content (as print or in electronic form). Content may be used as source material having given full credit to WARC as the source including the trademark and copyright notice. A copyright notice in this form:

      © {CURRENT YEAR} Copyright and database rights owned by WARC.

      must appear in every copy or reproduction of such WARC materials. Modification of the materials or use of the materials for any other purpose is a violation of WARC's copyright and other proprietary rights.

    3. The database of material contained on WARC may not be downloaded in its entirety, nor may any user create a database in electronic or structured manual form by systematically downloading and storing any or all of the content.
  4. WARC Trademarks

    Unless otherwise stated, all trademarks, service marks, and trade names are proprietary to WARC. These include WARC, warc.com, WARC News and Admap.

  5. Trademark Notice

    This Website may contain trademarks, copyrights and other intellectual property rights of third parties. All such rights are proprietary to their respective owners. Users are prohibited by law and these conditions from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any content on this Website for commercial or public purposes. Except as specifically permitted in these Website Terms, any use of such trademarks or tradenames is strictly prohibited without the express written permission of these owners.

  6. Disclaimer and Limitation Of Liability

    1. The user expressly acknowledges and agrees that the Website is provided subject to the disclaimers and limitations of liability set out in these Website Terms, and agrees to be bound by them.
    2. WARC relies on the World Wide Web for the delivery of the Website to users and, without limiting the foregoing, whilst WARC will use reasonable efforts to minimise delays and interruptions in the delivery and/or updating of the Website, WARC will not be liable to users in any manner whatsoever for any consequences of such delay or interruption.
    3. Every user who visits this Website does so at their own risk. The materials in this Website are provided "as is" and without warranties of any kind either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. Neither WARC, nor any other party involved in the creation, production or delivery of this Website or whose materials or information appear in this Website, will be liable for any damages or injury caused by, including but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, line failure, technical inaccuracies, typographical errors or the inability to use the materials in this Website – even if there is negligence on WARC's part or an authorized WARC representative has been advised of the possibility of such damages, or both.
    4. WARC may discontinue the Website, or any part of it, immediately if the provider of the material contained on the Website, or any part of it, withdraws or limits the licence or authority of WARC to include such material on the Website.
    5. The above limitation or exclusion may not apply to you to the extent that applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages. In that event, WARC's total liability to you for all losses, damages, and causes of action (in contract, tort, including without limitation, negligence, or otherwise) will not be greater than the amount you paid to access this Website.
  7. Assignment

    You may not assign, sub-license or otherwise transfer any of your rights or obligations under these Website Terms.

  8. Invalidity

    If any provision of these Website Terms is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Website Terms, which remain in full force and effect. Headings in these Website Terms are for convenience only and will have no legal meaning or effect.

    1. WARC is not responsible for – and assumes no responsibility for – the contents of any non-WARC linked Internet website, or for any potential damage arising out of or in connection with the use of any such link. The Internet websites to which links are provided in this Website are not under the control of WARC. Access to any other Internet websites linked to the Website is at the user's own risk.
    2. In addition, the existence of a link between this Website and any other Internet website is not and shall not be understood to be an endorsement by WARC of any material, substance, information or the owner or proprietor of the linked Internet website, or of the site's privacy policies, and such links shall not imply nor create any relationship nor endorsement between WARC and the owner or proprietor of such linked website.
  9. Termination

    1. WARC may cancel or withdraw access to the Website and without notice at any time and may amend or terminate these terms for any reason.
    2. WARC reserves the right to block access from any user who is making downloads from the Website in a manner that WARC deems to be unauthorised or suspicious. This includes: users downloading more than 50 papers within one week, users making sequential downloads from an index category and users who either do not complete a registration form, or complete it with false details.
  10. Jurisdiction and Validity

    These terms shall be governed by and construed in accordance with the laws of the United Kingdom, regardless of where the user is based. You agree that any action at law or in equity arising out of or relating to these terms shall be filed only in the United Kingdom, and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.

  11. Contact Details & Company Registration

    WARC Ltd. Registered in England no. 03383627.

    Registered Office: WARC Ltd., c/o Ascential Group Limited, The Prow, 1 Wilder Walk, London W1B 5AP: t: + 44 (0) 20 7467 8100, e: enquiries@warc.com.

    If you wish to contact us by post, please write to WARC Ltd., 33 Kingsway, London WC2B 6UF 

    WARC Store Purchases: Conditions of Business

    WARC ("the Company") sells products to you and provides access to its online store ("WARC Store") at www.warc.com/store subject to the conditions described below. Please read these conditions carefully before purchasing a product from us. By placing an order or using the WARC Store, you signify your agreement to be bound by these conditions.

  12. General Conditions

    1. Payment Information

      Payment may be made in the following ways:

      Credit Card: (American Express, MasterCard or Visa) quoting the name on the card, card number and expiry date.

      Debit Card: Quoting the name on the card, card number, expiry date and the start date or issue number.

      Cheque: Sterling cheques should be drawn on a UK bank account and US dollar checks on a USA bank account.

      Bank Transfer: Please advise our Customer Services department by e-mail, fax or post of the value and details of your transferred payment. Order ID(s) should be included with your payment slip plus any remittance advice.

      Fax: +44(0)20 7467 8101
      Email: orders@warc.com
      Post: WARC Ltd, 33 Kingsway, London, WC2B 6UF, United Kingdom

    2. VAT & Other Taxes

      Customers in the EU must provide a VAT registration number or evidence of entitlement to exemption from Value Added Tax or any other applicable taxes.

    3. Invoices

      All invoices are to be paid within 30 days from invoice date, unless otherwise advised. The Company reserves the right to suspend delivery of further orders if payment terms are not strictly adhered to.

    4. Delivery

      Goods delivered within UK weighing less than 5 kg are sent by Royal Mail and delivery takes 3-5 working days. Delivery outside the UK takes approximately 7-14 working days. All deliveries are subject to availability.

      Claims for goods not received by the Customer but in stock at the time of placing your order should be made within 28 days of receipt of order.

    5. Returns Policy

      The Company operates a 'no questions asked' returns policy. You may cancel your order at any time before your order is delivered and up to 7 working days following the day after the day you received your order. If you have received your goods you will need to return them to the appropriate address (for some orders this may be to a distribution company used to fulfil the delivery of WARC's products – please refer to the invoice for your order for details).

      Returns will only be accepted if received in re-saleable condition and received within 28 days of receipt in the UK, 48 days of receipt in Europe and 3 months of receipt for any country outside of the UK and Europe. Returns must be accompanied by a copy of the invoice or delivery note.

      For electronically delivered products please be advised that refunds will not be made unless a genuine error has been made when ordering and you notify us in writing (by letter, fax or email) within 36 hours of the order being placed.

    6. Ownership of Goods

      Goods supplied by the Company shall remain the property of the Company until the Company has received in cleared funds payment in full of all amounts owing by the Customer to the Company in respect of any goods or services supplied under any contract. Risk in relation to any goods shall pass to the Customer upon delivery of the goods to the Customer.

    7. Use of Products

      Use of some WARC products may be subject to certain terms and conditions specific to that product. These terms may be displayed on the product's website or communicated during or after the purchase process. By using the product you are deemed to have accepted the terms.

  13. Subscription Orders

    1. Prices/Rates

      Price regions relate to the final customer's location, even if the order is placed by a subscription agent on the customer's behalf. However, the tax treatment follows the rules of the country in which the agent's billing address is located.

    2. Institutional/Corporate rates

      Applies to subscriptions paid for by an organisation, whether the organisation be "for profit", "not for profit" or "academic".

    3. Individual/Personal

      These rates must be paid by personal cheque or credit card and delivered to a private address. Individual/Personal rate subscriptions may not be resold or used as library copies. Subscription agent discounts are not available on Individual/Personal rates.

    4. Member rates

      Members of the constituent trade association bodies that comprise The Advertising Association are eligible for discounts on a number of AA products. To check if your company is a member, visit the AA website at www.adassoc.org.uk.

      We reserve the right to ask for proof of membership.

Our General Terms of Business

These General Terms of Business (“Terms”) provide the terms and conditions which will apply to everything we supply to you.

In addition, the following services will be subject to the relevant Module Terms, as set out below:


Module Terms that apply


Digital Services Module


Digital Services Module


Digital Services Module and Consultancy Services Module

The WARC Rankings

Digital Services Module

Bespoke consultancy

Consultancy Services Module

Please note that our subscription services (WARC, WARC Data and The WARC Rankings) are a non-exclusive online resource. WARC is a global authority on advertising and media effectiveness, where you can get unbiased advice on almost any advertising & marketing issue. We provide articles, best practice pieces, case studies and insights across key marketing topics. Unless otherwise agreed between us, the subscription services do not include bespoke market research. We are not providing a software service. Access to the subscription services is via the WARC Websites. Please bear this in mind when reviewing these Terms.

  1. Process for entering into Contracts

    1. When the parties agree terms for us to provide Services and/or Deliverables to you, we will capture those terms in writing (an Order Form).
    2. Whichever is earlier of you signing an Order Form, completing an online registration form and clicking “accept” or similar assent where applicable, is your offer to purchase the Services and/or Deliverables from us on these Terms (an “Offer”). Our signing of an Order Form, sending of a confirmation email or supplying Services and/or Deliverables (which includes any necessary preparatory work) to you in accordance with the Order Form is acceptance of your Offer (“Acceptance”) and creates a binding contract consisting of the Order Form, these Terms and any relevant Module Terms (a “Contract”).
    3. No other terms and conditions, (including, without limitation, your own terms, the pre-printed terms on the back of any PO, or those implied), will apply to a Contract unless we have agreed in writing.
  2. Term and Termination

    1. A Contract starts on the start date specified in the Order Form and will continue until the earlier of:
      1. the specific end date included in the Order Form (if any);
      2. termination by notice in accordance with any specific provisions of the Order Form (if any); or
      3. termination in accordance with these Terms.
    2. Neither party is entitled to terminate, delay, suspend or vary a Contract other than in accordance with these Terms.
    3. Either party may immediately terminate a Contract by giving the other party written notice if the other party materially or repeatedly breaches the terms of that Contract.
    4. We may immediately terminate a Contract if you are subject to an Insolvency Event.
  3. Our warranties

    1. We warrant that:
      1. we will use reasonable skill and care in providing the Services and Deliverables; and
      2. the Services and Deliverables will correspond to any specification in the Order Form (a “Specification”).
  4. Fees and Payment

    1. Unless otherwise agreed in writing as part of a Contract, we may invoice you for Services and Deliverables in full and in advance.
    2. You must pay each invoice:
      1. by the date agreed in the Contract; or
      2. if no such date has been agreed, within 30 days of the date of the invoice.
    3. You are not entitled to set-off any amount we owe you against any amount you owe us.
    4. A party may charge the other interest on any late payments. Interest accrues each day from the original due date for payment until the actual date the overdue amount is paid at a rate equal to the lesser of 1.5% per month and maximum rate permitted by applicable law.
    5. You must reimburse us for any reasonable costs we incur recovering any late payments from you.
    6. We may suspend the provision of any Services or access to any Deliverables if you owe us anything, from 14 days of the date the debt became overdue.
    7. On termination of a Contract anything you owe us in relation to the Contract shall become due immediately. We may recover from you any reasonable costs we incur in collecting overdue monies from you.
    8. Amounts payable by you in relation to a Contract are exclusive of VAT, sales, use and any similar taxes unless expressly agreed in writing as part of the Contract. If you do not pay such taxes you will be responsible for their payment to relevant authorities. We reserve the right to collect taxes and our reasonable costs of collection from you at any time. In certain jurisdictions, we may be required to collect and remit sales tax in connection with your purchase of Services and Deliverables. Any such taxes will be added to the fees and reflected on your invoice.
    9. Following the first anniversary of Acceptance, but not more than once in each year of a Contract, we may automatically increase any fees by an amount equal to the greater of (i) 5% or (ii) the percentage increase in the Consumer Price Index (all Urban Customers, United States, All Items) in the preceding year.
  5. Incorporation of Website Terms

    Where you access Services or Deliverables via our website(s), your access (and use) will be governed by these terms in conjunction with the terms of use of that website (“Website Terms”). In the event of any conflict between these Terms and the Website Terms, these Terms will prevail and apply.

  6. Intellectual property

    1. All Intellectual Property Rights in anything we supply are our property and shall not transfer to you by Contract.
    2. We grant you a non-transferable, non-exclusive, non-assignable, revocable, limited license, without the right of sub-license, to access and use the Services and Deliverables for your own internal purposes during the term of the Contract.
    3. Any rights not expressly granted herein are reserved by us. To the extent that you acquire any right, title, or interest in or to any Ascential Property (other than with respect to such limited license), you hereby assign and convey all such right, title and interest therein to us.
    4. We acknowledge that the Customer Materials are your property and that you own all Intellectual Property Rights in and to the same.
    5. You agree that we (including our Affiliates) may freely use any data (including the Customer Materials) which we learn, acquire or obtain in connection with the performance of a Contract to improve the quality of our services and deliverables.
    6. We indemnify you against damages or costs you incur in connection with claims, demands, suits, or proceedings made or brought against you by a third party claiming that the Deliverables infringe the Intellectual Property Rights of a third party ("Claims"); provided, however, that we shall not have any liability to indemnify you for a Claim to the extent the alleged infringement arises from: (i) changes to the Deliverables made at your specific written direction; (ii) your failure use new or corrected versions of the Deliverables provided by us and you are notified that use of such new or corrected version is necessary to avoid infringement; (iii) the modification of the Deliverables by you or any third-party on your behalf other than as expressly contemplated by the Contract without our written consent; or, (iv) combination of the Deliverables with systems, materials or software other than as contemplated by the Contract.
    7. You must:
      1. immediately give us written notice of a Claim;
      2. give us full control of the defense and settlement of the Claim (provided we may not settle or defend any Claim unless we unconditionally release you from all liability in relation to that Claim); and
      3. provide us with all reasonable assistance in relation to the Claim.
    8. If we believe that a Claim could prevent you from receiving or using all or any part of the relevant Services or Deliverables, we may:
      1. procure the right for you to make continued use of the relevant Services and Deliverables;
      2. replace or modify the Deliverables so that they become non-infringing, as the case may be; or
      3. terminate the relevant Deliverables immediately on written notice to you, and refund to you any pre-payment in relation to such cancelled Deliverables.
  7. Delivery and your obligation to enable our performance

    1. You must provide us with such information, instructions and materials as we require from time to time to enable us to perform a Contract.
    2. You agree that to the extent that you cause delay to our performance of any obligation under a Contract, we shall not be in breach, nor liable to you for any related loss.
  8. Insurance

    Each party must hold sufficient insurance to cover its potential liabilities under the Contract. This includes (without limitation) any insurance required by applicable law or specified on the Order Form.

  9. Personal Information

    1. Details of how we treat any personal information which you provide to us under a Contract, and how we use cookies, are set out in our Privacy Policy.
    2. Both parties must comply with all applicable laws in connection with the provision and use of the Services and Deliverables, including but not limited to those related to data privacy and personal data.
  10. Anti-Bribery and Sanctions

    1. Each party warrants that it will:
      1. comply with all applicable laws, statutes and regulations relating to anti-bribery and anti-corruption;
      2. put in place, comply with and maintain codes of conduct and anti-bribery and anti-corruption policies as are appropriate to meet its statutory responsibilities in this regard; and
      3. promptly notify the other party of any request or demand for any undue financial or other advantage of any kind received by or on behalf of you in connection with a Contract.
    2. We are part of an enlarged corporate group which pledges to trade legally and respect all laws including the Trade Sanctions imposed by EU and US Governments. We operate a Group Sanctions Policy which means that we cannot receive consideration from individuals or organizations based or residing in, or connected with, a country or organization which is subject to EU or US Government sanctions. We may refuse to accept an order from any such person or organization for any reason.
    3. Breach by either party of these Anti-Bribery and Sanctions provisions will be a material breach of a Contract.
  11. Consequences of Termination

    1. Termination of a Contract by either party will not affect the operation of any other Contract between the parties.
    2. Termination or expiration of a Contract, or any part thereof, will not affect the continuance in force of any provision of the Contract or the relevant constituent part which is expressly or by implication intended to survive termination.
  12. Liability

    1. Nothing in this Contract will operate to exclude or limit a party’s liability for death or personal bodily injury caused by its or its employees or subcontractors’ negligence, or for any fraudulent misrepresentation by any of the foregoing or for any other liability which cannot be excluded or restricted by law.
    2. Subject to the foregoing:
      1. neither party will be liable to the other arising out of or in connection with a Contract for any of the following types of losses, damages, or expenses of any kind arising out of or in connection with that Contract;

        a. consequential;
        b. indirect;
        c. special;
        d. lost profits; *
        e. lost revenue*;
        f. lost sales*;
        g. anticipated savings; and
        h. losses, damages, or expenses arising from loss of data.

        *Excludes the fees for Services agreed upon in an Order Form.

      2. our total aggregate liability to you arising out of or in connection with a Contract shall be limited to the amount you have paid us pursuant to that Contract during the twelve (12) month period immediately preceding the event giving rise to the liability; and
      3. neither party will have any liability to the other party for any failure or delay in performing an obligation under a Contract because of any event beyond that party’s or its subcontractors’ reasonable control. You are not entitled to rely on this exclusion of liability for failure to pay monies owed to us.
      4. Each party acknowledges that in entering into a Contract it has not relied on, and will have no remedy in respect of, any statement, representation, warranty, understanding, promise or assurance (whether negligently or innocently made) of any person other than as expressly set out in the Contract.
    3. You are not entitled to rely on the exclusions of liability in this clause to relieve you from liability to pay monies payable to us.
    4. Each party acknowledges that in entering into a Contract it has not relied on, and will have no remedy in respect of, any statement, representation, warranty, understanding, promise or assurance (whether negligently or innocently made) of any person other than as expressly set out in the Contract.
  13. Confidentiality

    1. Each party undertakes that it will not at any time hereafter use, divulge or communicate to any person, except to its professional representatives or advisers or as may be required by law or any legal or regulatory authority, any confidential information concerning the business or affairs of the other party which it may have or which may in future come to its knowledge. Each of the parties will use its reasonable endeavours to prevent the publication or disclosure of any confidential information concerning such matters.
    2. Clause 13.1 shall not extend to any information which the receiving party (“Recipient”) can demonstrate: (i) is already in the public domain at the time when it is disclosed to the Recipient or subsequently became part of the public domain (in each case except as a result of a breach of the provisions of this Contract); (ii) is disclosed to the Recipient by a third party having the lawful right to make such disclosure; or (iii) is conceived by the Recipient independently of the confidential information supplied to it by the disclosing party. The disclosure of any confidential information shall not transfer or create in favor of the Recipient any right of ownership (including but not limited in respect of any Intellectual Property Rights).
  14. Boilerplate

    1. The terms and provisions of this Contract are intended solely for the benefit of each party hereto, their Affiliates and their respective successors and permitted assigns, and it is not the intention of the parties to confer third-party beneficiary rights upon any other person.
    2. The documents comprising the Contract (together with any documents referred to therein or required to be entered into thereunder) contain the entire agreement and understanding between the parties relating to the subject matter of the Contract and supersede all prior agreements, understandings or arrangements (both written and oral) relating to the subject matter of the Contract.
    3. In the event of conflict or inconsistency between the Order Form, the Module Terms and these Terms, and between any of the foregoing and a document referred to in the Contract, the documents will take precedence in the order listed above.
    4. To the extent that you are entering into a Contract on behalf of an organization, you represent and warrant that you have the authority to bind such organization. Any person who has access to any of the Services or Deliverables which you procure from us by being designated by you as an individual user of the same, similarly agrees to be bound by the relevant terms of the Contract.
    5. Notices required under Contract will be sent by email to the relevant party’s address on the Order Form or as otherwise agreed in writing for such purpose. Notice by email is deemed effective three hours from transmission.
    6. The parties acknowledge and agree that our communication may be electronic, and that any communications sent electronically comply with any legal or contractual requirement that such communication be made in writing.
    7. Either party may assign, sub-license or otherwise transfer to any Affiliate any of its rights under the Contract provided that it gives the other party reasonable prior written notice. Otherwise, neither party may assign, sub-license, subcontract or otherwise transfer to any third party any of its rights or obligations under the Contract without the other party’s prior written consent.
    8. If any provision of the Contract is held to be invalid or unenforceable, that portion will be construed in a manner consistent with the applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remainder of the Contract will remain valid and enforceable.
    9. Any translations of the Contract from English are provided merely for convenience and will not be legally binding. In the event of any conflict between the English language version and any translations, the English version will prevail.
    10. Where these Terms use the words ‘include’ and ‘including’, these are illustrative and not limiting.
    11. The Contract will not create, nor will it be construed as creating, any partnership or agency relationship between the parties.
    12. We may sub-contract our performance of any obligation under a Contract to any of our Affiliates without notice. This will not affect our performance obligations, nor liability to you in relation to the Contract.
    13. Each party will comply with all laws and government regulations which apply to a Contract.
    14. Nothing in a Contract will require either party to do or omit to do anything which would contravene any applicable laws or government regulations.
  15. Law and Jurisdiction; Waiver of Jury Trial

    1. Where the Ascential contracting entity (as identified on the relevant Order Form) is a member of Ascential Europe – APAC;
      1. the Contract will be governed by and construed with the laws of England and Wales; and
      2. the courts of England and Wales shall be the exclusive venue for all disputes between the parties arising out of or in connection with this Contract and the parties hereby submit to the personal jurisdiction of, and waive and objections to venue in, such courts.
    2. Where the Ascential contracting entity (as identified on the relevant Order Form) is a member of Ascential Americas;
      1. the Contract will be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of laws rules;
      2. the state and federal courts located in the City of New York, Borough of Manhattan, New York, shall be the exclusive venue for any and all disputes between the parties arising out of or in connection with the Contract and the parties hereby submit to the personal jurisdiction of, and waive any objections to venue in, such courts; and
    3. This choice of law and jurisdiction does not prevent either party from seeking injunctive relief in any appropriate jurisdiction with respect to violation of Intellectual Property Rights.
  16. Definitions

    In these Terms the following definitions apply:

    Affiliates means any entity controlled by a party or under a party’s common control, where “control” means: direct or indirect ownership, in an entity of 50% or more of the voting rights conferred by all the issued shares or equity interests in the capital of that entity; or the power to determine directly or indirectly the composition of the majority of the board of directors, similar management body or direct the management of such entity;

    Ascential, we, us, our means the member of the Ascential group of companies identified on the Order Form;

    Ascential Americas means any current or future entity which is part of the Ascential Group of companies that is domiciled in the United States.

    Ascential Europe – APAC means any current or future entity which is part of the Ascential Group companies that is domiciled in a country other than the United States.

    Ascential Property means the Services, the Deliverables (including, without limitation, all derivatives or improvements), any patents, processes, software, code, files, technology, templates, forms, scripting, trade secrets, products, reports, ideas, concepts, operations, plans or intentions, know-how, market opportunities, customers, business affairs, development plans and financial information, any suggestions, information, enhancements, requests, feedback, recommendations or other input provided by any party relating to the Services or Deliverables, and any other items we create in relation to our performance of our obligations pursuant to a Contract.

    Customer Materials means anything you provide to us to enable us to perform our obligations pursuant to a Contract;

    Deliverables means the deliverables described in an Order Form;

    Insolvency Event means a situation where a party cannot pay its debts as they fall due, has a petition for winding up or an administration order presented against it or passes a resolution for winding up or calls any meeting of its creditors or proposes to make any arrangement with its creditors, has a receiver (administrative or otherwise) or an administrator appointed over all or any part of its business or assets, or goes into liquidation;

    Intellectual Property Rights means patents, rights to inventions, copyright and related rights, moral rights, trademarks and service marks, trade names and domain names, rights to goodwill or to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications (or rights to apply) for, and renewals or extensions of, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world;

    Module Terms means terms specific to the Services and/or Deliverables you have ordered from us, which are set out below;

    Services means the services Described in the Order Form.

Module Terms

Digital Services Module

Where as part of a Contract, we provide digital services or deliverables, as noted on the relevant Order Form, the following additional terms will apply to the Contract.

The Contract shall commence on the Contract start date specified in the Order Form and (subject to early termination in accordance with these Terms) continue for the initial period set out on the Order Form (the “Initial Period”). Unless a party provides not less than 90 days’ written notice to the other that it does not want the Contract to renew, the Contract shall automatically extend for a period equivalent to the Initial Period on expiry of the Initial Period and each subsequent anniversary of the expiry of the Initial Period. This shall not prevent early termination in accordance with these Terms.

Your access to and use of the Services is restricted to the users and/or corporate entities specified in the Order Form (collectively, the “Users”), and permitted for your internal business operations only. You agree not to permit any third-party to access the Services except as expressly authorized in a separate Third-Party Access Agreement provided by us. We shall issue usernames and personal passwords to authorize acceptable Users to use the Services. Each username and User access is unique. The User must keep the password confidential and must not share or permit access to the Services by any other person. You must immediately notify us of any User who ceases to be your employee or full-time contractor or who is otherwise no longer to be permitted access to the Services for whatever reason and such User’s username and password shall be deactivated. You are responsible for ensuring User compliance with this Contract and accept responsibility and liability for the acts and omissions of your Users.

If you are acquired by or you acquire a third party which itself possesses a licence to use the Services, then you acknowledge and agree that your Contract remains in force without amendment.

Your digital services may be subject to a set-up period during which you may not have access, or may have limited access, to the Services after commencement of the Contract. The length of this set-up period may vary depending on the customization of the Services requested and your delivery of any required Customer Materials.

We make no representations or warranties regarding the reliability, availability, timeliness, suitability, accuracy or completeness of the Services and Deliverables or the results that you may obtain by using them.

We do not represent or warrant that:

  1. the operation or use of the Services or Deliverables will be timely, uninterrupted or error-free;
  2. the quality of the Services or Deliverables will meet your requirements; or
  3. the Services or Deliverables will function properly in combination with any third party-services, technology, hardware, software, systems or data.

You acknowledge that the Services and Deliverables may be subject to limitations, delays, loss or corruption of information and other problems inherent in the use of electronic communications facilities.

Except where expressly provided otherwise, the Services and Deliverables are provided on an "as is" basis. You are solely responsible for ensuring that the Services and Deliverables are appropriate and suitable for your needs and that the assumptions (if any) set out in the Order Form are accurate. 

You agree that neither the Services or Deliverables are advice or recommendations from us and you must not rely on them to make decisions.

From time to time, we may:

  1. temporarily suspend for the purpose of emergency repair, maintenance or improvement, all or part of any Services or Deliverables without notice;
  2. temporarily suspend all or part of any Services or Deliverables for scheduled support and maintenance by providing notifications and giving reasonable notice of such suspensions; or
  3. vary the technical specification of any Services or Deliverables for operational or any other reason, provided that there is no material detriment to the operation of such Services or Deliverables.

We reserve the right at any time and from time to time to modify, temporarily or permanently, any Services or Deliverables or any component or feature thereof. You agree that we will not be liable to you or to any third party for any such modification of the Services or Deliverables if there is no material detriment to their operation.

Without limiting your obligations elsewhere in the Contract, you shall not disclose, provide or otherwise make available the Services or Deliverables to any third-party, including (without limitation) any retailer, data provider, or manufacturer, unless expressly authorized by us in a separate written agreement. You further agree that you will not, directly or indirectly: (i) reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas or algorithms of the Services or Deliverables except as permitted by applicable law; (ii) modify, translate, or create derivative works based on the Services or Deliverables, or copy (except for archival purposes), rent, lease, distribute (except as expressly permitted herein), pledge, assign, or otherwise transfer or encumber rights to the Services or Deliverables; (iii) use or access the Deliverables or Services to build or support, and/or assist a third party in building or supporting, products or services competitive to us; (iv) remove any proprietary notices or labels from the Services or Deliverables; (v) use the Services or Deliverables in any manner that could damage, disable, overburden, impair, obstruct or otherwise interfere with our provision of the Services, the Deliverables or our business; (vi) use the Services to store or transmit computer viruses or other harmful code; (vii) interfere with or disrupt the integrity or performance of the Services; (viii) frame or mirror any content forming part of the Services, other than on Customer’s own intranet for Customer’s internal business operations as permitted under the Contract; (ix) attempt to gain unauthorized access to the Services or its related systems or networks; or (x) permit direct or indirect access to or use of the Services in any manner that circumvents any restrictions or limitations under the Contract.

We may limit the data and deliverables that are available on the Services based on either or both of (i) the date of first publication or (ii) the amount of data stored on the Services platform. Thereafter, we may archive the data and deliverables in which case the data may be available via an extract for an additional fee.

We reserve the right to monitor usage of the digital services to ensure you and your Users are acting within the terms of the Contract. We may contact you to verify usage. We may take preventative and/or remedial action should we have reasonable grounds for suspecting a breach of the Contract may have occurred. Such preventative and/or remedial action may include, without limitation, suspension of access rights, revocation or cancellation of User accounts, up to and including termination of the Contract for breach of the Contract by you and/or a User.

You indemnify us against any losses, costs, damages, liabilities, claims, demands and expenses suffered or incurred by us, including legal expenses reasonably and properly incurred, arising out of any misuse or unauthorised use of the digital services or deliverables by you, your Affiliates and/or your Users. We must: (a) promptly give you written notice of the claim; (b) give you full control of the defense and settlement of the claim (provided that you may not settle or defend the claim unless you unconditionally release us from all liability in relation to the claim); and (c) provide you with all reasonable assistance in relation to the claim.

Consultancy Services Module

Where as part of a Contract, we provide consultancy services or deliverables, as noted on the relevant Order Form, the following additional terms will apply to the Contract.

The Order Form will specify whether the fees are fixed or are calculated on a time and materials basis.

Where fees are calculated on a time and materials basis, the Order Form will show our daily rate for each individual person. Daily rates are calculated based on an eight-hour day worked during the hours of 9am to 5.30pm in the jurisdiction in which the Services are performed.

The fees exclude hotel, subsistence, travel and other ancillary expenses reasonably incurred by us in our provision of the Services.

We are entitled to charge an overtime rate of 25% of the standard daily fee rate on a pro-rata basis for any time worked outside the hours specified in the Order Form.

We will invoice you for the fees at the intervals specified on the Order Form. If no intervals are specified, we will invoice you at the end of each month for Services performed and Deliverables delivered during that month.

You are responsible for inspecting the Deliverables and any defect must be reported to us in writing within 5 days of our provision of the relevant Deliverable(s). We shall not be in breach of a Contract nor liable to you for any defect in Deliverables which are reported after 5 days after they have been provided to you.

If we deliver Deliverables which do not comply with a Specification, you may refuse to take delivery of those Deliverables only, but you must accept any other Deliverables delivered pursuant to the same Contract which do comply with the relevant Specification.

You indemnify us against any loss, damage or costs we incur in connection with claims made or brought against us by a third party alleging that any Customer Materials infringes the Intellectual Property Rights of the third party. We must: (a) promptly give you written notice of the claim; (b) give you full control of the defense and settlement of the claim (provided that you may not settle or defend the claim unless you unconditionally release us from all liability in relation to the claim); and 9(c) provide you with all reasonable assistance in relation to the claim.

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