CX and e-commerce: How to do better at every stage of the customer journey

A webinar by MONI, Magento and dotdigital offers advice on how brands can do better to capture sales at every stage of the customer journey.

Forward-looking companies are investing heavily in e-commerce capabilities, and this is set to grow in the next 12 to 24 months, according to digital marketing specialist, Cheryl Man during a recent webinar hosted by MONI.

As the COVID-19 pandemic pushes more shoppers online, the Hong Kong-based digital brand experience agency predicts this consumer behavioural shift will result in permanent changes, that will have lasting effects for Asia’s e-commerce ecosystem.

WARC subscribers can sign in to keep reading

Not a subscriber?

WARC helps you to plan, create and deliver more effective marketing

  • Prove your case and back-up your idea

  • Get expert guidance on strategic challenges

  • Tackle current and emerging marketing themes

WARC consistently delivers valuable insights that help to make me look like an expert in front of my colleagues and clients.

Dasha Boryso
Strategy Partner, Fetch

You’re in good company

We work with 80% of Forbes' most valuable brands* and 80% of the world's top top-of-the-class agencies.

* Top 10 brands