IOU Campaign
Agency: LOWE Worldwide Advertiser: Vodafone New Zealand Awards: New Product or Service Introduction (Silver)
Marketing Challenge
Losing touch with customers is the worst problem that any company can face. In mid 2003, research showed that the youth market felt Vodafone wasn't as in tune with them as it had been.
Research revealed that the brand performance measures of 'onto it' and 'the pinnacle of cool' were in decline, compared to the previous year. (Source; 18 Tracker and Context). This was partially due to the fact...