Travelling without toothpaste – learning from the Kings of Customer Service
Laurence GreenFallon London
Of all marketing concepts, customer service remains perhaps the easiest to grasp yet hardest to deliver. The business case is self-evident and...
Travelling without toothpaste - learning from the Kings of Customer Service
In this article, a hotel-and-airport horror story exemplifies what so often goes wrong with customer satisfaction (CSR).
