The digital divide in customer service

Infobar's Dan Calladine examines an emerging divide in customer service and complaints. Consumers complaining via social media platforms can be more likely to receive attention because companies fear the bad publicity it brings, compared to those use official channels.

The Digital Divide in Customer Service

Dan CalladineWARC Online

United Break Guitars was one of the most popular videos on YouTube over the past month.  It's a music video made by a relatively unknown musician, Dave Carroll, and he didn't do it to publicise...

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