The changing nature of retail: Five things to consider

Some of the changes that were already underway before the COVID-19 pandemic struck have since “either accelerated or morphed”, says environmental psychologist Paco Underhill.

“While it's important to understand where you’re winning, some of the easiest and most important victories you can win [come from] understanding where you’re losing,” according to Paco Underhill.

Speaking at behavioural science festival Nudgestock 2022,...