Executive Summary
Not many people want to be associated with TENA. In fact, it's one of those brands that people do what they can to avoid. Despite offering highly effective products, superior to our competitors, the success of the brand was being hindered by some unhelpful associations.
The products were thought to be bulky, unflattering, overly medical, like wearing a diaper. Those with incontinence were suffering from similar misconceptions. Elderly, senile, housebound were words we heard a lot.
In reality, 1 in 3 women have incontinence. But because of these associations, no one would admit to it. In fact, it's...