Social customer service: How to manage your reputation in a crisis

This article provides guidance on how a brand can manage a crisis and provide good customer service through social media.

Social customer service: How to manage your reputation in a crisis

Carolyn BluntReal Results TrainingMartin Hill-WilsonBrainfood Consulting

The public nature of social media can be a boon or a reputational calamity. In this article based on their book,...

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