Marketing Trends for 2022: Customer Service and Experiences

Consumers’ expectations of customer service and experiences have changed dramatically during the course of the COVID-19 pandemic. It’s more important than ever for marketers to be armed with stats, research and insights to improve services.

The huge disruption we have all lived through over the past two years has meant that attitudes – about all manner of topics – have changed more swiftly than ever before. This will, of course, impact consumers’ expectations of the services and the experiences...

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