Objectives
The undercover avatar had different objectives.
The main one was to keep contact with children as they were trapped at home. During lockdown kids could not go to school or to their sports clubs, the usual places where we spot cases of child abuse. We had to keep in touch with them to make sure they were safe.
Secondly, for a youth protection association, going undercover inside a videogame change the way kids perceived us. It is not a classical phone hotline, it's a character in the game where they already spend their time.
The purpose was to make...