How to measure brand emotion

Larry Percy and Flemming Hansen, from Copenhagen Business School, and Rolf Randrup, TNS/Gallup, contend that by measuring the emotional associations that consumers have with brands, managers will have a new tool for developing communication strategy.

How To Measure Brand Emotion

Larry Percy and Flemming Hansen Copenhagen Business SchoolRolf Randrup TNS/Gallup

One of the things now known about memory is that when we are experiencing something, if it is fully processed, all of its component parts will be stored in various parts of our memory. One of the components of that experience that will be stored is any emotion that is associated...

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