Introduction
Technology development and particularly internet usage both have influenced consumer behaviors and the retail industry (Vazquez, 2020). New retailers are therefore appearing in the e-commerce market as they are heavily investing in new technologies to offer great online consumption experiences (Blázquez, 2014) and to enhance consumer welfare (Kshetri, Bebenroth, Williamson, & Sharma, 2014). It has reinforced the increasing number of pure-play retailer, that is, businesses that only do business transactions via the internet with no physical retail shop (Pei, Paswan, & Yan, 2014), such as Amazon.com, Vente-privée.com, or Birchbox.com. In this study, we focus on...