Over the last two years, the effects of the coronavirus pandemic have completely changed the way that much of the world operates. It’s seen a damaged economy send the cost of living skyrocketing. It’s seen consumers become more aware of social responsibility issues around race, gender, sexual orientation and the environment. And it’s seen a transformation in how we access retail, entertainment and the workplace – among other things – forever.
All of these developments have had a massive impact on the brands, products, and services that people buy, changing the entire consumer purchasing journey. It’s also eroded brand loyalty,...