Why Hilton is marketing to mindsets, not demographics

Stephen Whiteside

Hilton, the hospitality company, has moved beyond demographics as it seeks to create marketing that truly resonates with consumers.

"Demographics are dead," Stuart Foster, VP/Global Brand Marketing at Hilton, warned his fellow marketers at ad:tech New York 2017.

The terminal decline of this established marketing strategy – which sorts people into groups based on their age, income,...

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