Kimberly-Clark Corp.’s Huggies brand of diapers kept bumping up against Procter & Gamble’s category-leading Pampers and, in Canada, the competition was daunting.
“We weren't winning where it mattered most,” Nadia Malowany, the Toronto-based brand team leader for infant care (Huggies), told the “Purposeful Purpose: How Top Marketers Approach Brand Purpose Effectively” gathering assembled by the Association of Canadian Advertisers (ACA) and WARC.Research revealed that moms often made their first diaper purchase prenatally, and frequently stayed loyal to the first brand she chose. “It's critically important, therefore, for us to win right at the point of market entry, prior to...