Net impact. The role of technology in delivering citizen services
Douglas Frosst, Scott L. Brown and Andrew Elder
The European public sector is faced with significant pressure to more efficiently deliver citizen services and simultaneously make their services available online.
Net Impact
The Role of Technology in Delivering Citizen Services
Douglas Frosst
Cisco Systems, United States
Scott Brown
Incepta Marketing Intelligence, United States
Andrew Elder
Incepta Marketing Intelligence, United States
INTRODUCTION
From the day computers...
