Building online multi-cultural opinion communities - the next level of panel research?

This paper addresses the differences between online panels and online opinion communities. Is an online opinion community the next level of an online research panel?

Building online multi-cultural opinion communities – the next level of panel research?

Adriana Rocha and Claudia FelereCGlobalPanel Inc., United States.

PREFACE

This paper involves the main differences between the traditional concept of a panel (and even from most of the available online panels) and the concept of an online opinion community through five aspects:

  • Practices coming from the offline world that help most in building an online community (communication, customer service and loyalty techniques) and from online non-research companies (interactive engagement and relationship with internet users).

  • Quality guidelines to strengthen an online community (i.e.: double opt-in, constant...

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