Bottoms up! - consultees' views on consultation

Jo Fawcett and Andra Laird

Describes a study by George Street Research for the Scottish Executive into the effectiveness of public consultation techniques used by public organisations in Scotland.

Bottoms Up!

Consultees' Views on Consultation

Jo FawcettandAndra LairdGeorge Street Research

INTRODUCTION

As acknowledged in a Cabinet Office guide (1998), the private sector has consulted its users for some time. Those in business know that if they do not develop products and services that meet the needs of their consumers, these consumers will be free to move their custom elsewhere. The same arguments do not hold for the public sector since it is not easy simply to purchase rubbish collection or economic development services from another organisation or to choose which police service to call...

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