Behind great client/agency relationships

Bill Grey of Ogilvy & Mather, New York, describes how he believes long-term client/agency relationships are built.

Behind Great Client/Agency Relationships

Bill GrayOgilvy & Mather New York

In his book, 'Confessions of an Advertising Man,' David Ogilvy says,' I always use my clients' products. This is not toadyism, but elementary good manners. Almost everything I consume is manufactured by one of my clients.'

David was a man with a strong point of view, and he created an agency with a culture that mirrored his values – values that are equally meaningful today. I'm proud to acknowledge that I own three American Express Cards. Since 1978, when I started at Ogilvy & Mather, I have not carried,...

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