Over the last ten years, marketers and advertisers have become obsessed with the idea that more data is better; that never-ending complexity and one-to-one communication is the future, negating not only history itself but also the evidence which is piled high against the idea of ideas such as ‘personalisation at scale’.
Part of the issue lies in a lack of fundamentals; you don’t know what you don’t know. No marketer wants to be the first one to hold up their hands and say, “we don’t need more data, let’s get back to basics”. Focusing on fundamentals is what actually works,...