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12 February 2021
How payments brand Klarna won sneakerheads' hearts (and wallets)
Online retail
Europe (general region)
Klarna, a payments brand that enables customers to buy goods in installments, connected with the sneaker-loving community in the UK by launching a sneaker raffle that was entered using a consumer’s heartbeat, thus ensuring that bots were not able to manipulate the results.
Why it matters
Brands looking to connect with a specific community should solve an audience’s pain points, which is a sure-fire way of earning respect and consideration.
The audience-first strategy
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