Summary
In 2022, Boots quietly set about making radical changes to something we're all very familiar with: the way a pharmacy works. We're all used to queuing at 'the counter' to access Pharmacy Medicines or talk to a member of staff - it's been that way for years. But is there a better way?
Healthcare needs are changing fast. As the biggest UK pharmacy chain, Boots needs to lead the way in evolving the service. So in 2022 Boots trialled a new model which removed the counter, and, whilst still ensuring the correct checks and advice from the pharmacist, opened...