Hyatt's innovation formula: From "executive hunch" to data-driven decisions
When a consumer arrives at a hotel run by Hyatt, they're likely to receive an RFID - or radio-frequency identification - bracelet from the check-in desk which allows them to jump in the pool, hit the gym or meet colleagues for dinner without having to worry about a troublesome key card.
Andrew Vaughan, Chief Product Officer for Hyatt Hotels Corporation, regards the introduction of these bracelets as a huge success for the company. But he also cited this on-wrist innovation as an example of good fortune rather than best...