What is ‘listening differently’ and why should anyone do it? Jessica Nordlander, chief operating officer at Canadian community intelligence software business Thoughtexchange, explains it from a personal perspective. “If I take the example of being a woman, there’s no lack of advice for me available in books and on the internet about how I should show up differently or how I should communicate differently – as a leader, in my relationships, or as a consumer – in order to be taken seriously.”
But why should all the onus be on her to communicatedifferently? Is communication not a two-way...