RESEARCHING COMMUNITIES. A METHOD OF IMPROVING SERVICE DELIVERY
Researching Communities. A Method of Improving Service Delivery
Murray HawtinPolicy Research Unit, Leeds Metropolitan University, United Kingdom and Martin BrownePolicy Research Unit, Leeds Metropolitan University, United Kingdom
Introduction
The first part of this paper looks at the shifting emphasis of public policy and the impact of this on service delivery. The language of public policy has changed significantly over the last fifteen or twenty years so that it now encompasses words as diverse as 'quality', 'customer', 'need' and 'community'. The result is that public service agencies are faced...