Loading Qualitative 2.0: Speed dating with consumers
Anupama Wagh-KopparL'Oréal, IndiaVartika Hali and Vishal SampatFireFly, India
Introduction
"And plenty makes us poor." John Dryden
India has witnessed a mix of phenomena in the past decade. These changes have impacted Indian attitudes and behavior on multiple fronts.
Technology – India has more wireless subscriptions (94.1%) than landline connections (6%). We have leapfrogged in our communication. Penetration of mobile telephony has cut into even rural areas, where copper wires never got installed.
Retail– Hitherto, a traditional retail (mom-and-pop stores) market the landscape has changed drastically,...