Day-in-the-Life-visits: How to make them Happen Globally Or Discovering Unstated Needs in a Family Environment.
Deborah Mrazek Hewlett-Packard United States Susan DrayDray and Associates, United States andNorman Dyer Rttlander Consultancy, The NetherlandsBACKGROUND
In an ever changing and evolving industry like the computer industry, it is important to stay one step ahead of the competition . One way to do that is not only to satisfy users stated needs but to also find and satisfy their unstated needs. Hewlett-Packard uses User-Centered-Design techniques to constantly involve its users/customers in the design process. Many...