Context
The COVID-19 pandemic accelerated the adoption of digital tools, leading to a surge in demand for industries such as collaboration tools, edtech, entertainment, and virtual healthcare. According to a McKinsey report, the use of collaboration tools in India increased by 35% during the pandemic.
While some of these sectors experienced degrowth as people returned to in-person interactions post-pandemic, certain players managed to strengthen their position and continue growing in relevance.
One such player is Slack, which announced its entry into the Indian market on June 1, 2022, capitalizing on the momentum of the growing digital ecosystem.
Challenge
The collaboration...