Ease of drive installation, commissioning and maintenance: An international study
Joseph Walker and Kate LeckieControl Techniques and Kinneir Dufort
Summary
Control Techniques has adopted a user-centred approach to product development throughout the business. This is complex because the company sells to a wide range of global economies.
In preparation for the development of new products for the Elevator and Heating Ventilation & Air Conditioning (HVAC) industries, Control Techniques partnered with Kinneir Dufort to conduct a global programme of qualitative research and contextual inquiry with users to understand how to make its products easier to install, commission and maintain.
The...