Royal Mail: Not a Stress Ball
Category: Business and Consumer Services
Country where program ran: UK
Date program started/ended: September 2008
Product Description: Royal Mail's Fulfilment Services
Advertiser/Client Name: Royal Mail
Media Channels: Direct Mail
To Mailroom Managers using more of Royal Mail's range of fulfillment services.
Target audience: Business-to-Business
Mailroom Managers, they are the people on the front line who get it in the neck if packages are delivered late, or lost. We targeted Mailroom Managers in the top 10% of companies on our database in order get them to increase their usage of our product range.
Size of target audience: 50,000-999,999
Royal Mail previously only spoke to Mailroom Managers about their 'hero' product - Special Delivery. To deliver more revenue for the business we created the first of a series of communications to raise awareness of Royal Mail's full range via a portfolio mailing. The objective was to deliver an ambitious ROI of 4.5:1 against Special Delivery campaigns which were starting to deliver poor ROI's of <2:1