Global Industry Overview: Information Technology Services
The information technology (IT) services industry provides a variety of services on a contract or fee basis, including:- computer programming services;
- custom computer software design and analysis;
- modifications of custom software;
- training software end users and systems administrators;
- integrated systems design;
- computer maintenance and repair, including hardware and peripheral installations, upgrades, replacements, and troubleshooting; and
- hardware and software consulting.
Additional IT services include computer services outsourcing, disaster recovery, and overall facilities management, which involves on-site management of a customer's computer systems and networks, including computer maintenance and...