Bringing ideas to life

This paper describes a project by British Gas and Virtual Surveys to create a platform in which to engage consumers and to gather feedback on new products and services.It outlines how the organisers recruited customers to join a community and provided them with tools for interaction and feedback.

Bringing ideas to life

Gavin HoltVirtual Surveys

Paul Lodwidge and Laura CullimoreBritish Gas

1. INTRODUCTION / DILEMMA

Developing successful new products and services is ultimately what every business seeks. However, the path to market does not always run smoothly when trying to identify the good from the bad, the niche to the mass market, the best fit with the brand, to that ground breaking idea. This, coupled with the sheer number of new ideas which could be generated, can lead to either a blockage of ideas coming through or confusion as to which concepts to progress first.

Faced...

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