The future of retailing: never mind the quality, feel the personalisation
It's a sobering time for the retail industry as it faces challenges that range from the relentless rise of discounters to the explosion of e-commerce, the latter globally up 20% in the past year. Alan Giles assesses the road ahead and analyses how retailers are innovating against the changes.
Bricks-and-mortar retailers are having to contend with the focus, agility and sheer investment of pureplay competitors – most notably Amazon, where capital markets continue to support its relentless drive for growth, clearly...