Collaborating beyond responding: Creating engaging surveys which capture the complex consumer reality

Katia Pallini, Annelies Verhaeghe
InSites Consulting
Barbara Langer
eBay UK

The teething troubles of survey research

In today's business reality, decisions cannot be based on random, uncontrollable factors such as luck. In this fast-moving environment the chance to fail is greater than ever. Figures reported by the Doblin Group show that 96% of all new product introductions and innovations fail to return their cost of capital (Marsh, 2012). The market space requires brands to validate their communication and advertising efforts before an actual market launch. Organisations are tracking more and more consumer perceptions on all valuable touch-points. Businesses and marketers are striving for a more data-driven decision-making process. We need those hard-core numbers to help us select the ideas to take forward and the ones to leave behind. This need for fact-based decision-making is the reason why survey research remains a very powerful and commonly used research method.