Emerging Industry Overview: Knowledge Management Software and Services
Industry Snapshot
The wealth of information available and necessary to companies' early success spawned an industry devoted to organizing and navigating the efficient flow of information and knowledge through and between firms in a knowledge-centered economy. Knowledge management software and services gained prominence as firms grew increasingly aware of the competitive advantages available in the possession and efficient use of information. Knowledge management products have grown increasingly sophisticated in the twenty-first century, as demand and expanded application warrants. Increased government contracts, particularly from the U.S. Department of Homeland Security, are expected to...