Ladbrokes - Forward accountability

In 2007, when UK law changed to allow the advertising of gaming and betting services, the bookmaker Ladbrokes wanted to understand whether or not to invest in advertising for the first time.

Ladbrokes – Forward accountability

M&C Saatchi, London

Summary

The Stockdale Report1 criticised planning for only interrogating effectiveness after the event.

Equating 'evaluation' with 'effectiveness', planners invest disproportionate effort in worthwhile, but essentially retrospective effectiveness awards.

We usually assume advertising is a given. We've always advertised. No-one's foolish enough to cut it entirely. Bar some squabbling about precisely how much, advertising will happen, leaving us to focus on 'landing the message'.

But imagine you'd neveradvertised. With no line in the P&L and no understanding of how (or if) it works, funding wouldn't just...

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