What role does the brand have in business-to-business markets?

Brands have a valuable role to play in business-to-business markets, but there are several key differences from consumer markets which need to be taken into account when planning any campaign.

What role does the brand have in business-to-business markets?

It is generally recognized that in consumer markets, a strong brand is in a better position than a weak one to maximize its performance, take advantage of marketplace events, and grow shareholder equity. But when it comes to large business purchasing decisions, it is common to question whether branding plays a positive role.

BUSINESS-TO-BUSINESS IS DIFFERENT

Branding will not overcome product or service shortcomings. Reliability is a major driver in business-to-business markets, because it provides peace of mind for the decision maker.

Branding can help to reinforce the impression of reliability,...

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