Why do some online communities work? Revealing the secrets with social and cognitive psychology

Online research communities have been generating quite a lot of buzz recently, with many companies creating online communities for customer research around their new products.

Why do some online communities work? Revealing the secrets with social and cognitive psychology

Jamie Hamilton and Lee EyreNqual, United Kingdom

Misia Tramp and Lisa GalarneauIntrepid Consultants, United States

Marco VriensGroup Audience Marketing Manager, Technical Audience Global Marketing, Microsoft, United States

PREFACE

Online research communities have been generating quite a lot of buzz recently. At the American Marketing Association's market research conference in September 2007, this was one of the primary themes, discussed by companies like General Motors who have created an online community for customer research around their new fuel cell vehicles....

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