The Impact of the Internet on Car Dealers' Operations and the Selling and Distribution of Cars
David Jamieson Maritz Research
INTRODUCTION
There is currently unprecedented attention being focussed on car retailing and distribution. Both in Europe and the United States, manufacturers are already making sweeping changes to their dealer networks in the anticipation that they must take a proactive stance or they will be overtaken by the speed of change. It is this speed of change that is of most concern to an industry and to a method of distribution which has remained largely unchanged for many years....