The Future Role of Telecom Managers. How to obtain Trends in the Telecommunication Business from survey Data

Gerda Jung and Axel Brinkmann

This paper describes possible future developments for telecom managers due to paradigm changes in the telecommunications world and corresponding organizational scenarios within the companies.

The Future Role of Telecom Managers: How to Obtain Trends in the Telecommunication Business from Survey Data

Gerda Jung,Managing Director, GMS Consult GmbH, Germany andAxel Brinkmann,

Senior Consultant, GMS Consult GmbH, Germany.

INTRODUCTION

Technological evolution drives the convergence of the two worlds of telecommunication and information technology. The technical side of this topic is well documented in a series of articles showing that the main factors for this convergence are IP telephony, CTI (Computer-Telephony Integration) applications, and structured cabling. This present paper deals with the consequences for the telecom managers, and with their future role...

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