Optimising human inspection work in automated verbatim coding
Giacomo Berardi
Consiglio Nazionale delle Ricerche
Andrea Esuli
Consiglio Nazionale delle Ricerche
Fabrizio Sebastiani1
Qatar Computing Research Institute
Introduction
In the past ten years we have championed an approach to automatically coding open-ended answers (‘verbatims’) based on ‘machine learning’ (Giorgetti & Sebastiani 2003). Based on these principles we have built an automated verbatim coding system, which we have variously applied to coding surveys in the social sciences (Giorgetti et al. 2003), in customer relationship management (Macer et al. 2007) and in market research (Esuli & Sebastiani 2010).
This system...