Orange 'humanises the numbers': Social media insights into action

This event report outlines how mobile telecoms business Orange examined the conversations taking place on social media in the UK to better understand its customers.

Orange 'humanises the numbers': Social media insights into action

Matthew Carlton

Brands willing to experiment and look beyond the data and statistics generally drawn from social media should study the conversations taking place on these platforms to truly understand their customers. That was the advice offered by Darren Hanson, Head of Consumer Insights at mobile telecoms business Orange and Gaelle Bertrand, Client Director at media monitoring specialists Precise, at the Market Research Summit held in London in May 2014.

The two openly discussed their joint experiences of carrying out social media research which they defined as "using social media...

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