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Toyota Motor North America: Takata airbag recall in Puerto Rico

Case Study • SABRE Awards, Gold, North America, 2020

Toyota, an automotive brand, sponsored an educational event in Puerto Rico to increase awareness of faulty airbag inflators and encourage people to put their cars in for repair.

AT&T Puerto Rico: Food Truck Love

Case Study • Armando Diaz, Grinoshka Bou, Josue Gonzalez, WARC Awards, Entrant, Effective Content Strategy, 2019

Communications brand AT&T used a multi-channel feel-good campaign to create positive awareness of the brand and increase sales in Puerto Rico.

JetBlue: Applaud to the Beat

Case Study • Adelaida Marina, Idy Candanedo, WARC Awards, Entrant, Effective Social Strategy, 2019

Airline JetBlue applied an inventive, crowd-pleasing approach to raise awareness of its appreciation for the Puerto Rican people and increase love for the brand.

Discover Puerto Rico: #CoverTheProgress

Case Study • AME Awards, Gold, 2019

Discover Puerto Rico, the tourism brand, challenged the media to take responsibility for the tone of its Puerto Rico coverage around the one-year anniversary of Hurricane Maria.

Discover Puerto Rico: From “S.O.S” to “Bienvenidos”: Puerto Rico Asks Media To #CoverTheProgress

Case Study • SABRE Awards, Crisis Management, In2, 2019

Discover Puerto Rico, the island's official tourism body, increased vacation package sales and improved perceptions of the island a year after Hurricane Maria by using travel influencers to highlight its progress.

How Discover Puerto Rico is building a new destination brand

Article • Stephen Whiteside, Event Reports, MediaPost Brand Marketers Insider Summit, August 2018

Discover Puerto Rico, the tourism body for the island, is developing a new brand positioning and augmenting its data capabilities.

How Discover Puerto Rico tackled a complex political climate

Article • Stephen Whiteside, Event Reports, MediaPost Brand Marketers Insider Summit, August 2018

Discover Puerto Rico, the island’s official tourism body, faced a complex marketing environment in dealing with the aftermath of Hurricane Maria and the subsequent political controversy related to the recovery effort.

Medtronic puts 5,000 employees first in wake of Hurricane Maria

Case Study • SABRE Awards, North America, Employee Communications, 2018

Medtronic, a medical technology company, provided humanitarian and operational support during Hurricane Maria in Puerto Rico by creating a dedicated communications effort that reached out to employees and stakeholders.

Dentyne Ice: The Ñetalyzer

Case Study • MMA Smarties, Finalist, LATAM, 2017

Chewing gum brand Dentyne got involved in the conversation of the moment in Puerto Rico through the use of mobile technology such as Facebook Live video streaming.

Puerto Rico State Election Commission: VRoting

Case Study • MMA Smarties, Finalist, LATAM, 2017

The State Elections Committee in Puerto Rico used virtual reality headsets to overturn the negative perception of a new electronic voting system.

Puerto Rico State Election Commission: Pin Drop To Vote

Case Study • MMA Smarties, Gold, LATAM, 2017

The Puerto Rico State Commission on Elections used mobile technology to help Puerto Ricans find their polling station quickly and easily.

Triple S Advantage: All Gunns Blazing campaign video - '38 Years Later' (Puerto Rico)

Rankings • WARC Creative 100, 2016

Contains the campaign video of '38 Years Later' for Triple S Advantage by the agency J. Walter Thompson in Puerto Rico.

Jovenes De Puerto Rico en Reisgo: The slacktivist click

Case Study • Cannes Creative Lions, Entrant, Creative Effectiveness Lions, 2015

This case study describes how Jovenes de Puerto Rico en Reisgo (Puerto Rico Youth at Risk, PRYR) set out to combat the risks faced by youth from violence, drugs and other social problems.

Banco Popular de Puerto Rico: My bank, my space

Case Study • Cannes Creative Lions, Entrant, Creative Effectiveness Lions, 2015

This case study describes how Banco Popular de Puerto Rico stimulated growth in the number of digital transactions undertaken.

Puerto Rico and Rehabilitation Department: Follow2Unfollow

Case Study • Alejandro Rosado, WARC Prize for Social Strategy, Entrant, 2014

This case study describes a social media campaign by Puerto Rico's government, which targeted youth with an anti-crime message, in contrast to previous unsuccessful campaigns.

Wall's: Print - 'Jury', 'Loan' and 'Ticket' (Puerto Rico)

Rankings • WARC Creative 100, 2014

Contains the print creative 'Jury', 'Loan' and 'Ticket' for Wall's by the agency DDB Latina Puerto Rico in Puerto Rico.

Banco Popular: The most popular song

Case Study • Luis Toledo, APG (UK), Grand Prix, Creative Strategy Awards 2013

This case study describes how Banco Popular, the banking group, confronted a social norm of welfare dependency in Puerto Rico through music.

Follow2unfollow: using social media to drive social change

Article • Ivan Castano, Event Reports, The Festival of Media LatAm, September 2013

This event report discusses the Follow2unfollow campaign, which sought to reduce crime levels in Puerto Rico by making innovative use of Twitter to change the attitudes and habits of young consumers.

Rankings • WARC Creative 100, 2013

Contains the campaign video of 'The Most Popular Song' for Banco Popular De Puerto Rico by the agency JWT in Puerto Rico.

Banco Popular: The Most Popular Song

Case Study • Jay Chiat Awards, Bronze, 2012

In Puerto Rico, Banco Popular aimed to improve its brand popularity with this campaign.

Casa Protegida Julia de Burgos: Hidden Messages

Case Study • Cannes Creative Lions, Creative Effectiveness Lions, 2012

La Casa Protegida Julia de Burgos, a Puerto Rican charity helping victims of domestic abuse, found that the profile of their typical client had changed over 15 years.

Toyota Corolla: Film - 'Letter' (Puerto Rico)

Rankings • WARC Creative 100, 2012

Contains the film creative 'Letter' for Toyota Corolla by the agency Badillo Nazca Saatchi & Saatchi in Puerto Rico.

Rankings • WARC Creative 100, 2012

Contains the campaign video of 'The Most Popular Song' for Banco Popular De Puerto Rico by the agency JWT in Puerto Rico.

Stride Gum: Film - 'Heirloom' (Puerto Rico)

Rankings • WARC Creative 100, 2010

Contains the film creative 'Heirloom' for Stride Gum by the agency JWT in Puerto Rico.

The low income consumer - a growth opportunity

Research Paper • Ana Cláudia Hernandes Fioratti, ESOMAR Conference papers, Latin American Conference, Rio de Janeiro, October 2006

This paper presents the Study on Low-Income Consumers (LICs) based on the Consumer Panel, with information from 14 countries in Latin America, including the South Cone (Argentina and Chile), the Andean Region (Peru, Venezuela, Bolivia and Colombia), Central America (Honduras, Nicaragua, El Salvador, Panama, Costa Rica and Puerto Rico), Brazil and Mexico.

Nearly half of consumers will delay purchases until COVID-19 outbreak is over

Data • Rob Clapp, WARC Data Points (GlobalWebIndex), April 2020

An overview of delayed purchases during the novel coronavirus (COVID-19) outbreak across 17 markets.
Consumers split on how brands should advertise during COVID-19

Data • Rob Clapp, WARC Data Points (GlobalWebIndex), March 2020

An overview of consumer opinion on how brands should advertise in response to the novel coronavirus (COVID-19) outbreak across 13 markets.
Consumers expect businesses to step-up and help tackle COVID-19

Data • Rob Clapp, WARC Data Points, March 2020

An overview of consumer trust in business and government to effectively tackle the novel coronavirus (COVID-19) outbreak.
Half of consumers to shop online more after COVID-19

Data • Rob Clapp, WARC Data Points (GlobalWebIndex), July 2020

An overview of consumer activities after the novel coronavirus (COVID-19) outbreak ends, including shopping online, exercising at home, using mobile payments and using food delivery services.
Consumers are more approving of COVID-related advertising than "normal" campaigns

Data • Rob Clapp, WARC Data Points (GlobalWebIndex), April 2020

An overview of consumer approval of brands advertising their COVID-19 response and how they are helping customers compared to approval for brands running "normal" campaigns unrelated to COVID-19.
Global advertising spend to fall by 8.1% in 2020

Data • Rob Clapp, WARC Data Points, May 2020

An overview of advertising spend forecasts for 2020 by market, product vertical, media and format.