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It’s time to talk: The role of a virtual assistant and AI in retail healthcare

Research Paper • Litthya Burgin, Jeff Haselum, ESOMAR Conference papers, Insights Festival, 2020

Multinational pharmaceutical company GlaxoSmithKline (GSK) played with different research techniques to explore the concept of an interactive AI Self-Care Coach in a retail healthcare environment.

Specsavers: COVID Booking Engine

Case Study • Emily Gan, WARC Media Awards, Grand Prix and Data-Driven Insight Award, Best Use of Data, 2020

British optician and audiologist Specsavers took a data-driven approach to improve customer experience and deliver demonstrable and sustainable value back to the business in the UK.

Why marketplaces are e-commerce’s next frontier: insights from Douglas

Article • Sam Peña-Taylor, Event Reports, DMEXCO @home, September 2020

German beauty retailer Douglas is two years into a significant shift to e-commerce, with its platform position setting it up to capture growth.

CVS Pharmacy joins fleet of retailers offering media services

News • 26 August 2020

With a raft of customer data, and its large (and essential) physical footprint, CVS is turning its internal capabilities into a product accessible to CPG brands.

Retail foot traffic in Brazil down by 37% in July

Data • Rob Clapp, WARC Data Points, August 2020

An overview of changes in foot traffic among key sectors in Brazil between February and August 2020.

Singapore grocery foot traffic returns to normal but retail down 27% in July

Data • Rob Clapp, WARC Data Points, August 2020

An overview of changes in foot traffic among key sectors in Singapore between February and August 2020.

UK fashion retailers struggle to gain from e-commerce boost

Data • Rob Clapp, WARC Data Points, July 2020

An overview of changes in website traffic in the UK during the coronavirus (COVID-19) outbreak for fashion, home and DIY, health and beauty, and grocery brands.

Australian grocery foot traffic returns to normal but retail down 16% in June

Data • Rob Clapp, WARC Data Points, July 2020

An overview of changes in foot traffic among key sectors in Australia between February and July 2020.

OCO Opticians: The Urban Eye Tests

Case Study • AME Awards, Silver, 2020

OCO Opticians, an optometric brand, encouraged people in the UK to take free eye tests at its store by placing trackable floor panels on pavements in London which tested people's eyesight using the environment around them.

Walgreens effectively fuses empathy and strategy

News • 06 May 2020

Walgreens, the pharmacy retail chain, offers an example of how brands can engage with consumers around potentially sensitive topics in an empathetic, and effective, way with its “Feel More Like You” campaign.

How Walgreens reached out to cancer patients who needed beauty advice

Article • Geoffrey Precourt, Event Reports, TMRE Digital Week webinar, April 2020

Walgreens, the pharmacy retailer, used its “Feel More Like You” campaign to meet the needs of cancer patients who wanted to look their best.

CVS Pharmacy: Beauty Mark

Rankings • WARC Media 100, 2020

CVS Pharmacy, a subsidiary of the American retail and health care company CVS Health, encouraged women to feel more confident in who they are by using unaltered images in their marketing campaigns and around their stores.

Ulta Beauty ramps up multicultural focus

News • 05 March 2020

Ulta Beauty, the retailer, has put a multicultural positioning at the heart of its strategy as it looks to better serve its target audience.

Ulta Beauty serves multicultural audiences by facilitating self-expression

Article • Geoffrey Precourt, Event Reports, ANA Multicultural Marketing & Diversity Conference, November 2019

Ulta Beauty, the retailer, has put diversity at the heart of its strategy, and made sure that it is focused on multicultural consumers across its operations.

Kronans Apotek: Jr. Forecast

Case Study • ANA, Bronze, ANA International ECHO Awards, 2020

Kronans Apotek, a pharmacy brand, increased sales of its sun protection products among parents in Sweden by launching a social media targeting campaign that produced personalised weather reports.

Walgreens develops ‘a portfolio of last-mile solutions’

News • 09 January 2020

Walgreens, the pharmacy retail chain, is developing “a portfolio of last-mile solutions” to meet evolving consumer needs, according to its global CMO.

Walgreens evolves the “last mile” into a powerful driver of shopper marketing

Article • Stephen Whiteside, Event Reports, CES, January 2020

Walgreens, the pharmacy retail chain, is innovating around "last-mile" delivery to create a powerful new mode of engagement with consumers.

Beauty disruptor series: Innovation in Americas

Article • Euromonitor Strategy Briefings, December 2019

Explores the framework for disruption in the context of emerging beauty and personal care brands in the Americas.

Specsavers: Audiology Pants/ Plants

Case Study • DMA (UK), Bronze, 2019

Specsavers, an optical retail chain, promoted its audiology service in the Uk by releasing a humorous door drop leaflet to relax consumers into talking about hearing problems.

Boots looks to beauty to escape high street pressure

News • 02 September 2019

As the pharmacy and retailer Boots faces headwinds from both sides of its business, its recently appointed CEO is exploring how the company can create a symbiosis between the two sides that is key to its future survival.

The key to Gen Z shoppers? Offline experiences with digital touches

News • 22 August 2019

Gen Z may be the first generation of digital natives, but insight from AS Watson Group shows that in the beauty category they predominantly prefer in-store shopping.

Pearle Vision: Putting the care back in eye care

Case Study • Effies (North America), Bronze, North American Effies, 2019

Pearle Vision, a chain of eye care stores, created a campaign where every piece of creative demonstrated meaningful moments of care, to promote brand trust among US consumers.

TV pharma ads to feature drug prices

News • 09 May 2019

Pharmaceutical companies will be required to include the list price of certain prescription drugs in television advertisements, in a move that the Trump administration believes will help drive down prices.

Boots is a brand in a hurry

News • 07 April 2019

Big changes are coming at Boots, the venerable UK pharmacy and beauty chain, where new CEO Sebastian James is shaking things up in a business he feels has been held back by its heritage.

Boots: a legacy brand in a hurry

Article • Brian Carruthers, Event Reports, Retail Week Live, March 2019

As pharmacy and beauty chain Boots undergoes a revamp in 2019, its CEO explains why brands need to both embrace their heritage and look beyond it.

Learn from the best: Lessons from the world's most awarded brands

Article • WARC Exclusive, April 2020

Provides lessons learned by the best-performing brands in the WARC Rankings 2020 and the strategies they used to achieve success in 2019 awards shows.
What we know about e-commerce and social commerce

Article • WARC Best Practice, December 2020

This article provides marketers with information and guidance about connecting marketing communications directly with the opportunity to purchase and facilitating seamless online purchases.
2020 Social Strategy Report: Insights from the WARC Awards

Article • WARC Exclusive, July 2020

Analysing what makes social media strategies effective, with lessons for marketers drawn from the 'Effective Social Strategy' category of the 2019 WARC Awards.
COVID-19 proves digital transformation is a business imperative that marketing must lead

Article • WARC Exclusive, March 2020

The coronavirus will hasten the digital transformation of vulnerable, traditionally-run consumer retail companies.
Four ways hard-hit retailers can overcome the coronavirus crisis

Article • Low Lai Chow, Event Reports

From handbags to hand sanitisers, the coronavirus impact on retail is challenging.
Five digital shopping trends surging due to the coronavirus

Article • Euromonitor Strategy Briefings, August 2020

With COVID-19 placing constraints on physical operations, consumer-facing companies have become more reliant on the digital channel to drive all forms of engagement with their customer base.