Pharma & healthcare

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Using technology to drive behavioural change in healthcare

Article • D'Arcy King, WARC Best Practice, February 2018

Looks at how new technologies are affecting the healthcare profession and suggests ways that health data can be used to change consumer behaviour.

Cigna shifts focus from 'sick care' to 'well care'

News • 07 November 2018

Cigna, the health insurance service company, has generated strong brand benefits and driven positive behaviour change among consumers through focusing on well care rather than sick care.

Cigna Hong Kong: Health insurance as it should be

Case Study • Jaslin Goh, WARC Prize for Asian Strategy, Entrant, 2018

Health insurance provider Cigna used an integrated channel strategy to shake up the market and relaunch itself as the insurer with a difference in Hong Kong.

Cigna: Superheroes

Case Study • Varidda Voraakom, Pattarawong Wongmek, WARC Prize for Asian Strategy, Entrant, 2018

Health insurance provider Cigna used Facebook and the LINE messaging app to build brand awareness among high achievers in Thailand.

Cigna flips brand message from “sick care” to “well care”

Article • Geoffrey Precourt, Event Reports, Advertising Week, October 2018

Cigna, the health insurance service company, successfully built deeper engagement with consumers through shifting its marketing focus.

Roche Latin America: Empowering health journalists in Latin America

Case Study • SABRE Awards, Gold, LATAM, Multi-Market, 2018

Roche, a healthcare company, ran a series of immersive educational workshops to deepen Latin American journalists' knowledge on various health matters, including the barriers of access to healthcare in the region.

Narayana Health : The Door Blouse

Case Study • Jay Chiat Strategic Excellence Awards, Gold, Regional Strategy, 2018

Narayana Health, a chain of hospitals, helped teach women in India about breast self-examination via bathroom stickers that have led to a 15.6% increase in the rate of breast cancer detection.

CLINICA UC CHRISTUS: BARIçTRICA UC

Case Study • Direct Marketing Association - US, Runner Up, 2018

Red de Salud UC Christus, a network of clinics and hospitals in Chile, launched a 360 campaign to increase weight loss surgery in a competitive market, giving them a 279% increase in leads.

Asha Ek Hope Foundation: Blink To Speak

Case Study • Direct Marketing Association - US, Gold, 2018

Asha Ek Hope Foundation, a non-profit organization supporting people with motor neuron disease, partnered with NeuroGen hospital in Mumbai to create a new eye language for patients suffering from incurable brain and spine diseases in India.

Food Allergy Research & Education (FARE): Even a Trace Can Be Deadly

Case Study • Direct Marketing Association - US, Runner Up, 2018

Food Allergy Research & Education (FARE), a non-profit dedicated to food allergy awareness, successfully spread its message of the dangers of allergies in its Deadly Food Allergies campaign in the US.

Memorial Hermann Health System: Hurricane Harvey Urgent Care digital marketing campaign

Case Study • MMA Smarties, Finalist, North America, 2018

Memorial Hermann Health System, a healthcare facilities operator, increased the number of online check-ins from its digital campaign to make residents aware that they could receive urgent medical care following Hurricane Harvey.

VHI - Let's Talk Fertility

Case Study • Institute of Advertising Practitioners in Ireland, Bronze, ADFX Awards, 2018

Vhi Healthcare (Vhi), an Irish health insurance company, addressed the taboo subject of fertility issues in its campaign to drive long-term growth where it also achieved an ROMI of €1.58.

VHI - Restoring Balance in the Healthcare Market

Case Study • Institute of Advertising Practitioners in Ireland, Silver, ADFX Awards, 2018

Vhi Healthcare (VHI), an Irish health insurance company, invested in long-term brand building rather than lowering prices to achieve a better blend of younger and older customers.

Hong Kong Association of Psychosocial Rehabilitation: Facing up to schizophrenia - the fight for better support, treatment and acceptance

Case Study • SABRE Awards, Gold, APAC, Not-For-Profit Organizations, 2018

The Hong Kong Association of Psychosocial Rehabilitation (HKAPR), a psychiatric rehabilitation company, increased awareness and enhanced governmental changes by creating a flashmob and video series with a famous influencer.

Sanofi Genzyme: Every Life is Precious

Case Study • SABRE Awards, Gold, APAC, Pharmaceutical: RX, 2018

Sanofi Genzyme, a biotechnology company, created awareness of the challenges Indian patients with rare diseases face by telling their stories to show that every life is precious.

Locomo Challenge Council: Locomo Challenge

Case Study • SABRE Awards, Gold, APAC, Institutional Image, 2018

The NPO LOCOMO Challenge Council, a healthcare-promoting council, raised awareness for orthopaedic pain and illnesses in elderly people in Japan by launching a risk test alongside press releases and events.

Nova IVI Fertility: Better Half's Bitter Truth

Case Study • SABRE Awards, Gold, APAC, Healthcare Providers, 2018

Nova IVI Fertility, an IVF fertility clinic, increased patient enquiries and revenue in India by launching press events with its doctors to highlight the rising male infertility rate in the country and its treatment options.

Narayana Health: Opening the door for self breast examination in rural India

Case Study • Kush Anand, Jitender Dabas, WARC Prize for Asian Strategy, Shortlisted, 2018

Narayana Health, a chain of hospitals in India, used a stealth campaign to increase breast self-exam rates in the country.

Fortis Healthcare "More to Give" Campaign

Case Study • SABRE Awards, South Asia, Platinum Finalist, 2018

Fortis Healthcare, a chain of specialist hospitals, designed the #MoretoGive campaign to show Indians that they each have the power to give life to eight other people.

Medcare Women & Children Hospital: Footnote for the breast

Case Study • Leslie Paul, WARC Prize for MENA Strategy, Bronze, 2018

Medcare Women & Children Hospital, a leading healthcare provider in the UAE, used a hands-on creative campaign to raise awareness of the necessity for breast checks among local and Arab women.

Meet the AI doctors: the health industry explores a conversational future

Article • Sam Peña-Taylor, Event Reports, healthBOT 2018, May 2018

Chatbots constitute an unparalleled opportunity across the breadth of the health industry, and both for the benefit of consumers and for communications with professionals.

Aster DM Healthcare: The Nazar Initiative

Case Study • Cannes Creative Lions, Entrant, Creative Effectiveness Lions, 2018

Aster DM Care, a healthcare provider, increased the number of eye check-up visitors in Dubai and India by launching an eyesight test that used visual cues rather than letters.

Cigna: TV Doctors of America

Case Study • Cannes Creative Lions, Entrant, Creative Effectiveness Lions, 2018

Cigna, a health insurance brand, used famous TV series doctors to encourage US consumers to sign up for preventative care consultations.

Allegheny Health Network: #LivingProof

Case Study • Effie Worldwide, Gold, North American Effies, 2018

Allegheny Health Network (AHN), the healthcare provider in western Pennsylvania (WPA), increased its share of patients by proving its approach to individualised care through its extensive ad campaign.

Highmark Blue Cross Blue Shield Delaware: Blue Hen

Case Study • Effie Worldwide, Gold and Bronze, North American Effies, 2018

Highmark Blue Cross Blue Shield Delaware, a healthcare provider, retained its customers through a multimedia campaign that used the state bird, a blue hen, to promote a message of heritage and commitment.

Savlon: Healthy Hands Chalk Sticks

Case Study • Cannes Creative Lions, Grand Prix, Creative Effectiveness Lions, 2018

Savlon, a hygiene brand, affected change in the behaviour of Indian primary school children by introducing and promoting an innovative product in a fun and memorable way.
Fisherman's Friend: Suck It Up

Case Study • Institute of Communication Agencies, Bronze, CASSIES, 2018

Telling consumers to ‘Suck it up’ helped Fisherman’s Friend, the lozenge brand, to increase sales in the Canadian market.
Consumer health global industry overview

Article • Euromonitor Strategy Briefings, January 2018

Provides a top-line industry overview of the consumer health marketplace by examining the performance of consumer health categories comparatively against other consumer industries and across regions and markets.
Using technology to drive behavioural change in healthcare

Article • D'Arcy King, WARC Best Practice, February 2018

Looks at how new technologies are affecting the healthcare profession and suggests ways that health data can be used to change consumer behaviour.
Legal Cannabis and the Tobacco Industry: Seeing the Buds for the Weeds

Article • Euromonitor Strategy Briefings, December 2017

Provides an overview of the legal cannabis and tobacco markets, including regulation and supply chain and tobacco implications.
Prospan: Don't ignore a cough

Case Study • Luke Brown, Angela Smith, WARC Media Awards, Grand Prix, Best Use of Data, and Data-Driven Insight Special Award, 2017

In a challenging environment with fierce competition, Australian cough remedy Prospan managed to grow sales and efficiently connect with its customers.