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Case Study

Amnesty International, a human rights non-profit organisation, was able to rally support and unity for the refugee crisis around the world by designing a flag and an anthem, in order to build its global identity.

Article

Museums are changing their thinking around customer experience, adapting to new considerations of mood, moment, and context.

Article

This article reflects on the changing world of work in which stakeholders are demanding greater authenticity from companies.

Article

This event report covers three of the main themes running through South By Southwest 2015 in Austin, Texas.

Article

In a world of near-perfect information, the only thing standing between people and everything they want to know about a company is just a few clicks away in online news articles, blog posts of friends, consumer reviews or the tweets of employees.

Article

The article reviews the effectiveness of Word-of-Mouth (WOM), as exemplified by entries in the first WARC WOM Awards.

Article

The article summarises "Convergence Culture", a book by Harry Jenkins, a media academic with a special interest in fan and popular culture.

Case Study

The V&A was running the Cold War Modern Exhibition - a retrospective of Cold War living encompassing architecture, art/film, design and politics - from September 2008 to January 2009.

Article

Discusses the backlash against corporate capitalism and brand power by young people. Awareness of brands and their language is so ubiquitous that an anti-brand and anti-advertising culture is spreading rapidly, fuelled by various books (reviewed) and magazines such as Adbusters.

Research Paper

Argues that `marketing' is changing radically: we are moving out of the `Marketing Age' into the `Creative Age'.

Article

Most of the objections to brands turn on different expectations of what life should offer. So far as economic and social welfare are concerned, brands provide consumer benefits of three kinds: economic (value for money), functional (quality) and psychological (personal satisfaction).

Case Study

1989 campaign to market the Imperial War Museum after its refurbishment. The financial problems facing museums during the late 1980s are discussed fully.