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Key reading

Jar economics

Financial services and behavioural economics: 21st century jam jar banking

How behavioural economics is helping financial services brands rebuild the trust they lost in the global financial crisis. Steps that brands are taking include current accounts that don't provide overdrafts and online forecasting with automatic feedback to customers about their finances.
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The emotional secrets of spending

MasterCard research uncovering the often overlooked emotional elements of making online payments.

Mythbuster: Are financial brand purchases more rational?

Les Binet and Sarah Carter discuss rational prompts in 'low interest' categories such as financial services.

The changing financial services customer

Event report from UBS showing how financial needs change as we move into different lifestages.

Financial Services company profiles

Euromonitor data and analysis on the sector's major companies.

Latest case studies

Bank of Ireland Mortgages

This case study describes how Bank of Ireland, an iconic Irish bank brand, was brought from the brink of brand extinction thanks to a new unifying brand idea.

RaboDirect: Not Just Any Bank

This case study describes how an integrated campaign helped RaboDirect, which in Ireland provides safe and secure savings and investments services only, present a new brand story that convinced the public to invest their savings with RaboDirect.

AIB: Back from the Brink of Brand Extinction

This case study describes how AIB, Ireland's largest bank, recovered from the brink of brand extinction through a course of strategic marketing and groundbreaking communications solutions.

ANZ: Owning the First Job Trigger

This case study looks at the Australian financial services provider ANZ, that targeted the crucial entry point of teens and young adults with a campaign that would be useful to the audience.

Latest articles

How Bupa uses content marketing to drive sales in Australia

This article explores how Bupa, the multinational healthcare company, built a content marketing portal specifically targeted at Australia's mothers to build engagement with the brand and subsequently increase sales.

Visa partners with startup rivals to drive brand relevance

This event report outlines how Visa, the payments company, is working with startups in a bid to drive marketing and product innovation.

Radical personalisation and visual messaging: the future of digital marketing

This event report considers the consumer-centric practices of new brands and research, asking how 'radical personalisation' works, and what it does for brands.

Banking on data: How Barclays tailors services to individuals in Africa

This event report explains how Barclays, the bank, has used data in three different ways to improve its sales ad customer service in South Africa.

Want to find out more? Contact us

Monique Dolbin


Monique Dolbin
+1 202 778 0680

Nicola Tillin
Ed Pank

Asia Pacific

Ed Pank
+65 3157 6200